2019
Bachelor Of Science in Business Administration Major in Marketing Management
Southern Luzon State University
More Info About Me
I established a career equipped with an extensive range of knowledge and skills to obtain a challenging position in a field where my knowledge and abilities would have practical application for the growth and benefits of the company with just compensation. I would love to become your business partner wherein, I will contribute my capabilities and will help you grow your business.
My Skills and Competencies
Social Media Management
Data Entry
Reliability
Communication
Resourcefulness
Creativity
Detail-oriented
Basic accounting
Certificates
My Experience and Education
2019
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2020
Concentrix
(Customer Service Representative)
● Answering questions about a company’s products or services
● Processing orders and transactions
● Resolving issues and troubleshooting technical problems
● Delivering information about a company’s offerings
● Providing proactive customer outreach
● Handling customer complaints
● Collecting and analyzing customer feedback
● Responding to customer reviews
● Developing and documenting knowledge into helpful content
● Tracking customer service KPIs and metrics
2020
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2021
Teleperformance
(Technical Support Representative)
● Provided on-call support for critical issues related to systems. Devised solutions to operations issues related to systems and software, working closely via phone and email. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
• Maintained and updated the customer service
database. Collaborated with vendors to locate replacement
components and resolve advanced problems.
• Activated accounts for clients interested in new
services.
• Managed customers' expectations of support and
technology functions to provide a positive user experience. Identified and solved technical issues using a variety of
diagnostic tools and tactics.
• Wrote and reviewed tickets to request maintenance
to various types of equipment.
• Assisted customers with product selection based on
stated needs, proposed use, and budget. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Helped streamline repair processes and update
procedures to support action consistency.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
2021
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2021
Transworld Systems Incorporated
(Collection Specialist)
• Monitored accounts for compliance with established
payment plans and flagged those in violation. . Counseled debtors on payment options and arranged installment agreements.
• Used probing techniques to determine debtors' reasons for delinquency.
• Used skip tracing and other techniques to locate debtors.
● Processed payments and contracts on accounts.
• Discussed options with delinquent clients in terms of
proposed solutions or foreclosure. Delivered exceptional customer service on all calls while maintaining a calm and professional demeanor
in challenging circumstances.
• Achieved performance goals on a consistent basis.
• Negotiated to collect the balance in full.
• Researched accounts and completed due diligence to resolve collection problems.
• Worked in call center environment handling manual and automatically dialed outbound calls. Recorded all information regarding the financial status of customers.
• Processed payments and applied them to customer balances. Used scripted conversation prompts to convey current account information and obtain payments.
• Maintained a high volume of calls to meet the demands of the busy group.
2021
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2022
Telus International Philippines
(Customer Service Representative)
● Assisted Users with booking a reservation and their concerns with their accounts.
● Help Users how improve their Hosting
● Act as the first point of contact for our owners and guests who have questions or require support.
● Build a deep understanding of the customers by analyzing and interpreting the data on customer needs and pain points, and support management with prioritization of requests, features, and improvements by spotting and surfacing customer trends.
● Complete all Customer Operations tasks to a high level of service, including but not limited to onboarding, guest bookings, cancellations, and inquiries.
● Support management with processes and help with ideas that will enable colleagues and customers to self-resolve issues, or even better, pre-empt them. Build strong customer relationships and look for opportunities to increase usage of our product and services.
My Services
Real Estate Virtual Assistant
A dedicated resource that handles standard business operations like cold calling, lead generation, and some processes.
Customer Service Representative
Supports customers by providing helpful information, answering questions, and responding to complaints.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.