2008
Bachelor of Science in Nursing
Far Eastern University
More Info About Me
Over the past 15 years, I have been employed by various prominent US companies, where I served as a customer support and sales specialist for both voice and non-voice platforms. Additionally, I gained valuable experience as a quality supervisor and team leader during my tenure. My proficiency extends to MS Office, Canva, and numerous other editing software, enabling me to deliver exceptional results. Notably, I have contributed my skills to renowned organizations such as Dell, Amazon, Sony, Uber, Paypal, and others, all of which are highly regarded for their products and services.
A standout attribute of mine is my strong communication skills, which have proven to be instrumental in my interactions with customers and colleagues alike. I have a knack for comprehending and implementing instructions with ease, ensuring efficient and effective performance. Throughout my professional journey, I have become well-acquainted with utilizing Zendesk and Intercom, which were essential tools in managing customer interactions at the companies I worked for.
My dedication to personal and professional growth drives me to remain open to learning opportunities. I am eager to embrace challenging roles that may come my way, as I firmly believe they present invaluable chances for advancement and development.
My Skills and Competencies
General VA
Social Media Manager
Facebook Ads Management
Data Entry
Certificates
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My Experience and Education
2021
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2024
Paypal
(Customer Service Teammate)
Assists users on their queries and issues and provides resolution through phone, email and chat related to the use of their app.
2018
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2020
Majorel
(Quality Supervisor/ Team Leader)
Email and Chat support Supervisor. Ensures quality and effectiveness in terms of contact handling. Makes sure agents responses have correct grammar and are within standards of the client. *Worked from home during the pandemic.
2017
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2017
Concentrix
(Quality Supervisor)
Creates and implements processes for the improvement of the account. Provides analysis to help mitigate performance challenges. Coaching and administration tasks for training and quality personnel.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Data Entry Specialist
Data Entry Specialist inputs text-based and numerical information from source documents