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Bachelor in Elementary Education
St. Cecilia’s College
More Info About Me
Motivated individual with over 7 years experience in providing Customer Service Satisfaction in a BPO Industry. I’m fond of engaging people and building my career growth in the field of business is my focus. Aside from that, another goal I want to achieve is to help business owners grow theirs. As I manage my online E-Cigarette Store, I understand the struggles, sleepless nights, strategies to learn and find potential customers that can generate sales. I’m a team player, hardworking and multi-tasker. I have strong communication and interpersonal skills for providing superior customer service. I've also proven a track record of building relationships and successfully closing sales, earned monetary incentives, committed to delivering exceptional customer service, and exceeding expected goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2023
Concentrix
(Sales Advisor)
• Handled variety of calls from members, businesses, dealers, etc.
• Build value on the services provided, attend to their needs, and up-selling products. Checked available promotions and look for services according to their needs and budget.
• Account Activation for customers with Brand New or Pre-Owned Vehicles.
2020
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2021
Concentrix
(Healthcare Executive)
• Engaged with patients, providers, and doctors to provide critical information such as their patient's eligibility, benefits, preauthorization requirement, CPT codes, and ICD-10 CM.
• Discussed complex Claims Process.
• Send emails to patients and make referrals to appropriate specialists near their area.
2019
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2019
Concentrix
(Customer Service Representative)
• I answered calls promptly and answered queries.
• Helped track their shipments, update payments, refund requests, and contact third-party sellers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.