2015
Bachelor of Science in Business Administration
Central Luzon State University
More Info About Me
Hi there! I'm Jansen. I'm a customer service professional with a passion for helping people and solving problems. Over the past seven years, I've honed my skills in managing customer relationships, handling inquiries, and providing technical support in the telecom industry. My ability to communicate effectively and think strategically has allowed me to contribute to customer retention efforts.
Now, I'm excited to transition into a Lead Generation Specialist role, where I can apply my experience and foundational knowledge in data analysis and lead qualification. I'm eager to bring my customer-centric approach and strong interpersonal skills to a dynamic sales team, helping to drive engagement and growth.
When I'm not working, I enjoy learning about new technologies, reading, and spending time with family and friends. I'm always looking for opportunities to grow and take on new challenges.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
Teleperformance
(Customer Service Representative)
*Responded to customer inquiries and issues via phone and chat support, ensuring prompt and courteous assistance.
*Managed payments, account adjustments, and basic technical troubleshooting.
*Specialized in customer retention, proactively engaging with customers intending to leave, and providing solutions to encourage loyalty.
*Demonstrated effective communication and negotiation skills to address customer concerns and objections, successfully retaining a significant number of customers.
2015
-
2015
GM Bank Of Luzon Inc.
(Loans Clerk)
*Processed loan applications, ensuring accuracy and completeness of documentation in compliance with regulatory requirements.
*Collaborated with loan officers to facilitate the approval process, providing support and assistance as needed to expedite loan approvals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.