2016
BS TOURISM MANAGEMENT
FAR EASTERN UNIVERSITY - MANILA
Your Rockstar VA
I'm Francee Juanillo, a customer-centric E-commerce VA, Social Media Manager, Customer Service Representative, and Facebook Ads Manager from Quezon Province, Philippines.
My 5 years of combined experience in customer-facing roles (2 years as a ground attendant, 2 years as a casino dealer, and 3 years managing an e-commerce business) have instilled in me a deep understanding of customer needs and satisfaction. I've successfully built and managed an e-commerce business through effective product management, social media marketing, and targeted Facebook Ads.
My Bachelor's degree in Tourism Management and Virtual assistant training have enhanced my skills. I'm passionate about providing exceptional service and building strong customer relationships, and I'm excited to partner with businesses that prioritize customer satisfaction.
Contact me now!
My Skills and Competencies
Graphic Designer
Data Entry
Customer Service
Email Management
Social Media Management
E-Commerce VA
Certificates
My Experience and Education
2020
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2024
Shopee and Lazada Online Seller / E-Commerce
(Online Seller / E-Commerce VA)
Online sellers do a variety of tasks. They photograph and write descriptions of the items they will sell and put the information online. They calculate total purchase amounts, taxes, and shipping costs, process payments, and send
orders. They also interact with customers, answer questions, or resolve problems.
October 2018
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October 2020
Travellers International Hotel Group Inc - Resorts World Manila
(Casino Dealer)
The dealer is responsible for operating the gaming tables, dealing cards, and paying out winnings according to the established rules and procedures. Additionally, dealers must ensure that the casino follows gaming regulations and ensure the accuracy of all transactions.
March 2018
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July 2018
1Aviation - Cebu Pacific
(Passenger Service Agent)
A passenger service agent (PSA) works for an airline at an airport to provide customer service and assistance to passengers. Their responsibilities include check-in, documents checking, baggage handling, and ensuring passengers board their flights on time.
August 2016
-
March 2018
MIASCOR Aviation Services - Cebu Pacific
(Passenger Service Agent)
A passenger service agent (PSA) works for an airline at an airport to provide customer service and assistance to passengers. Their responsibilities include check-in, documents checking, baggage handling, and ensuring passengers board their flights on time.
March 2015
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June 2015
Wonderworks - Orlando, Florida USA
(Theme Park Attendant - Internship)
A theme park attendant is responsible for ensuring the safety and enjoyment of guests by operating rides, managing lines, enforcing park rules, providing customer service, and maintaining cleanliness within designated areas. The attendant prioritizes guest satisfaction and upholds safety protocols throughout the park.
My Services
Customer Service
Emphasize strong communication skills, ability to remain calm under pressure, and dedication to meeting customer needs.
E-commerce VA
Helps online stores with tasks like order processing, inventory management, and customer service.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.