I have extensive experience in the U.S. insurance industry, specializing in both personal and commercial lines, which has significantly enhanced my expertise in executive tasks and data entry. We are processing emails of account managers from different insurance departments. Send certificates of Insurances, declaration page, and endorsements to customers as per request. I am based in Pampanga, Philippines, and am currently single with no children. I hold an undergraduate degree in Electronics and Communications Engineering and have completed a two-year vocational course in Industrial Electronics. Additionally, I am certified as a General Virtual Assistant. My experience as a team leader in data entry and as a customer service representative has honed my critical thinking, problem-solving abilities, and exceptional time management skills.
I am a firm believer that hard work pays off. Let's help each other. Hire me now
AMA Computer College
Experience in using applied epic and Microsoft 365 tools. We are processing emails of account manager from different carrier departments. Send certificate of insurances, declaration pages and endorsements to customers as per request. Renewing policy and reviewing documents needed for renewal, processing claims, recommendations, sending quotes for verification and approval from different carriers, sending notices to customers regarding their expiring policies, compiling documents for renewal purposes, information quality check (system vs documents), etc..
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Clarified customers issues determined root cause of problems to resolve product or service complaints.
Monitored production line for unsafe behaviors or incorrect techniques and worked with mangers to resolve problems. Met customer demand by working extra shifts and consistently exceeding production quotas.
Have excellent administrative skills. I have the sense of accuracy and attention to detail, I can do multi-tasking job.
I have strong organizational skills that will help me keep track of all tasks needing attention at any given time.
I can help you organize records and I have attention to details. I have great skills in data entry and computer.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.