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Bachelor of Science in Education Major in English
University of Mindanao
More Info About Me
Please refer to me as Janna, and I'm 20 years old—a Bachelor of Secondary Education with an English Major. I'm a driven independent social media manager who can advance your marketing. I've worked as a customer service representative for almost two years, and I have a strong background in managing the social media accounts of my clients. I'm excited to share my expertise and knowledge with your company and show what I can bring. I am proficient with many tools that would be beneficial to your company, including Canva, PowerPoint, Excel, Microsoft Word, and Photoshop and I am familiar with a variety of AI tools that are very beneficial for any project. I am confident that I can have a positive impact on your team because I am highly dependable and trainable. I'd be happy to go over my credentials further and am looking forward to speaking with you.
My Skills and Competencies
Lead Generation
Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Representative
Certificates
My Experience and Education
2021
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2022
Home Service Club
(Customer Service Representative)
I am committed to expeditiously attending to customer inquiries and concerns as a Customer Service Representative, doing so with professionalism and empathy. My responsibility entails employing proficient communication abilities to deliver precise information and resolutions, guaranteeing that every engagement culminates in a favorable customer experience. To better assist consumers, I am also committed to maintaining a high level of product knowledge and remaining current on company policies.
2022
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2023
Choice Home Warranty
(Customer Service Representative)
As a Customer Service Representative, it is my responsibility to give our esteemed clients excellent customer service and guarantee a positive experience. I act as the main point liaison between our business and the clients, answering questions, resolving problems, and providing solutions to suit their needs. I uphold the business's core values and put a priority on customer satisfaction as I work to forge lasting relationships with our clients.
2023
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2024
A-Central
(Chat Support)
Responding to Inquiries/Generating Leads/Social Media Management
My Services
Lead Generation
Proficient in utilizing targeted outreach to convert prospects into valuable customers, thereby driving business growth.
Customer Service Representative
Providing excellent customer satisfaction and turning their bad experiences into good ones.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.