2010
Bachelor of Science in Hotel and Restaurant Management
Cavite State University
More Info About Me
Hello, I’m Jan Michael, my friends and colleagues call me Mike. I’ve been in the BPO industry for more than five years as a Customer Service Representative. In my field of work, we address concerns understanding their needs providing customer service and offering value added solutions that will drive brand loyalty and advocacy for the company. I’m a goal oriented person, diligent and enthusiastic, a leader and a follower, highly motivated who prioritizes success of the organization. I’m able to handle multiple tasks on a daily basis.
I have experienced working on a team and independently as we face work from home set up. I’m always energetic and eager to learn new skills. I can work in flexible hours, dependable person who is great at time management.
I believe that a key strength is communication which builds camaraderie with people in delivering best results.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Telco Services International
(Customer Service and Sales Representative)
• Engage customers, retain and save customer by understanding their needs
• Navigate through multiple systems and customers whilst maintaining customer engagement through messaging
• Address concerns from new and existing customers
2017
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2020
Telco Services International
(Order Management Officer)
• Enters orders into system pursuant to individual order characteristic requirements orders
• Researches and confirms product availability and pricing
• Manage orders for completion and accuracy
2016
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2017
Flying Colours Realty
(Real Estate Sales Agent)
• Helps clients purchase, rent and sell house and lots.
• Advise clients about market conditions, conduct walkthroughs and provide guidance and assistance.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.