Blank Year
Architecture
Mapua Institute of Technology
More Info About Me
- Solid background in Customer Service through years of experience
- Efficient and Resourceful
- Can work under pressure
- Can adapt to any field by constantly learning
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Customer Service
(Customer Service (Email support))
Assisting customers with their vinyl record orders, shipping, and delivery. Different tasks are also given to make sure that our shipments are received in good condition.
2017
-
2019
Concentrix
(Customer Service (Chat and Email support))
Supported one of the largest music streaming companies wherein I assisted customers with their subscription, payments, and sometimes troubleshooting.
2015
-
2017
Motif Intelligence Outsourcing
(Customer Service (Email and Phone support) / Workforce)
Supported 3 companies with expertise in camera, Scuba diving, and mountain hiking. Assisted customers with general product inquiries, shipping and delivery. Assisted the account in scheduling shifts and also with Man hours.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.