2007
BS Nursing
Colegio de San Lorenzo
GREETINGS!
Passionate and detail-oriented professional with a strong foundation in technical support, HTML/CSS, and web design. I excel in diagnosing and resolving technical issues while crafting user-friendly, visually appealing web solutions. With a knack for problem-solving and a commitment to delivering quality, I thrive in roles that bridge technical expertise with creative design. Whether troubleshooting complex systems or building responsive websites, I aim to provide exceptional user experiences.
I have a passion for web technologies and working as technical support for corporate and SaaS companies since 2008.
SKILLS
It’s not how good you are, it’s how good you want to be.
Website Management (WordPress, HTML, CSS, Javascript)
English communication and writing skills
Customer Service and Technical Support Skills
Content Creator
Graphic Designer
Social Media Management
Certificates
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My Experience and Education
2020
-
2024
FormAssembly, Inc.
(Chat Lead for Technical Solutions Engineer)
- Mentoring and helping chat agents.
- Created internal processes for the chat team.
- Provide cross-training to email team who transition to chat
- Troubleshoot and resolve customer issues through email and chat
- Identify and escalate bug related issues to Tier 2.
- Send feature request tickets to our product team
- Help and collaborate with the team with the issues they are having via Slack
2018
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2019
OpenLearning Global
(Customer Success)
- Troubleshoot and resolve customer issues through email, chat, phone, and the help community.
- Identify and escalate platform issues to the L2 Success Team members or to the developers.
- Write articles in the help community, to support the users to maximize their experience of the OpenLearning platform.
- Review courses based on their quality, using the course quality review checklist.
2014
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2018
Jotform Inc.
(Technical Support Specialist for Web Development)
- Handle customer-related support, including billing matters to subscribers via chat, forum, and email.
- Provide technical analysis, resolution, and assistance to subscribers, including but not limited to debugging and web development.
- Provide custom CSS in order to match the embedded form to the layout of the webpage.
SERVICES
What I offer
Website Management
I am proficient with WordPress, HTML, CSS, and JavaScript.
Graphic Designer
Using Photoshop or Canva, I can create images or assets that you'll need.
Video Editor
I can help you edit videos or create short-form videos.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.