2004
BS Nursing; BS Commerce, Major in Management
Southwestern University; University of San Jose-Recoletos
More Info About Me
Dedicated, Independent, and Highly Motivated Customer Service Representative with 3+ years of combined experience in inbound and outbound call handling, tech and chat support and transcription. Also have 5 years of administrative, collections, purchasing, and clerical work in warehouse and logistics.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Lead Generation Expert
Certificates
My Experience and Education
2023
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2024
Hill & Ponton, P.A.
(Disability Service Coordinator (Intake Specialist))
• We are the initial point of contact for the clients in the law firm and help facilitate their services.
• We screen potential clients by having them answer a questionnaire. We gather detailed information that will be forwarded to the attorney for a review,
• Manage leads through the CRM (Salesforce) by handling inbound and outbound calls.
2021
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2022
Office Partners 360
(Customer Service / Virtual Receptionist)
• Handle inbound calls and after-hours service calls for an answering service company that caters to a variety of clients throughout the US
• Handle HR call-out lines, set appointments for law and medical offices
• Responsible for the creation of tickets and dispatching of calls to on-call staff/technicians for HVAC, Property Management, Home Maintenance, and other companies that provide after-hours services to their customers
2016
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2021
EFN Logistics, Inc.
(BLANK)
• Overall in charge of the daily warehouse operations for a beer and cola dealership and communicate directly with the owner
• Responsible for the daily, month-end, and year-end inventory and communicating reports directly to the area sales supervisor
• Communicate with customers for their orders and schedule delivery with their respective area salesman
• Handle the purchase and hauling of products, accounts receivable, payable, and payroll
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.