2016
Bachelor of Science in Information Technology
Don Honorio Ventura State University (DHVSU)
More Info About Me
I am an enthusiastic and detail-oriented professional with a diverse background in player support, data analysis, moderation, etc., within the gaming industry. My career began as a Sports Analyst at TaskUs. Building on that experience, I transitioned to a role at Keywords Studios Manila, where I honed my skills in customer support, providing exceptional service to players across multiple channels.
Then I decided to upskill and try a higher role, which is in my current position as a Tier 3 Game Admin, where we are ensuring a safe and positive online experience for players. I am an avid problem-solver with a love for learning new skills, constantly seeking opportunities to enhance my abilities and adapt to industry changes. As a collaborative team player, I thrive in diverse environments and bring a strong passion for gaming, anime, and nature to my work. I am driven by the opportunity to improve player experiences, resolve issues, and contribute to creating a welcoming, enjoyable environment for users.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2023
-
Present
Keywords Studios Manila
(Tier 3 Game Admin)
Content and Appeal Review:
Answering appeals and reviewing them thoroughly to ensure if their penalty is warranted. Evaluate user-generated content (UGC) like text, images, and videos to ensure it adheres to community guidelines and company policies.
Enforcement of Guidelines:
Apply established rules and policies to address violations, which may include removing content, issuing warnings, or banning users.
Escalation handling: Providing solutions to escalations from Tier 1 and Tier 2 agents.
Report Handling:
Investigate and resolve reports of inappropriate or harmful content submitted by users or identified through automated systems.
Community Safety:
Maintain a safe and positive online environment for players by identifying and addressing potential risks and issues.
2023
-
Present
Sleepyheads Cafe
(Co-owner)
Involves the planning, organizing, directing, and controlling of resources and activities within an organization to achieve its goals efficiently and effectively. It includes overseeing operations, making strategic decisions, managing finances, and leading teams to drive growth and ensure long-term success.
2017
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2023
Keywords Studios Manila
(Player Support/Customer Support)
Deliver excellent customer support to players through various channels (ticketing, email, chat, etc.), also directly escalating issues to the client and working on a solution with them.
2016
-
2017
TaskUs
(Sports Analyst)
Collecting, analyzing, and interpreting sports data to improve performance using statistical tools. To assess player performance and evaluate team strategies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.
Email/Chat Support
Deliver excellent customer support to customers through various channels (ticketing, email, chat, etc).