2020
BS in Industrial Engineering
University of Perpetual Help System Laguna
Virtual help, real results!
My name is Jan Lorell Veranga, but you can call me JLo. I'm 28 years old and currently based on Laguna, Philippines. I am fully dedicated to building my career as a reliable and results-driven Virtual Assistant.
I graduated with a Bachelor of Science in Industrial Engineering and further strengthened my expertise by attending various specialized training programs, including Virtual Assistant Social Media Management (SMM) Training, Real Estate Virtual Assistant Courses, and General Virtual Assistant Training. As a Virtual Assistant, I am equipped with a versatile skill set including admin support, email and calendar management, social media management, content creation, customer service, CRM Updates, data entry, online research, and basic graphic design.
If you need someone who is organized, detail-oriented, and committed to delivering high-quality results, feel free to reach out to me anytime. I'd be happy to assist you and help make your operations smoother and more efficient.
My Skills and Competencies
Social Media Management
Creativity & Designing
Data Entry
Content Creator
Product Listing
Customer Service
Certificates
×
![]()
My Experience and Education
2025
-
2025
Salmon Bank (Rural Bank) Inc.
(Branch Teller)
• Processed client transactions such as deposits, loan payments, and withdrawals.
• Assisted clients with account inquiries and provided banking solutions based on their needs.
• Managed daily balancing of cash drawers and prepared transaction logs.
• Upheld bank security protocols and transaction accuracy standards.
2023
-
2024
Amkor Technology Philippines Inc.
(Customer Service Representative)
• Managed customer accounts and oversaw supply planning based on forecasted demand.
• Aligned demand planning with actual performance, materials, and logistics availability.
• Addressed and resolved customer concerns promptly.
• Uploaded and maintained demand data in internal systems.
• Fostered communication across internal departments and with external stakeholders.
2022
-
2023
MIESCOR
(UAM Area Associate)
• Monitored project KPIs to support performance tracking and operational efficiency.
• Handled clerical and administrative tasks, including DTR management and personnel tracking.
• Served as internal Data Analyst, compiling and analyzing project and personnel data.
• Recommended and implemented process improvement across teams.
2022
-
2023
Freelancer
(Data Entry Specialist)
• Data input and accuracy - enter, update and maintain data in systems, spreadsheets, CRMs or databases. Verify data accuracy and correcting errors.
• Document management - organize and prepare documents for data entry. Scan and upload documents. Retrieve and manage records.
• Quality Assurance - maintain high accuracy levels.
• Database Maintenance - update existing records with new information.
• Confidentiality and Compliance - handle sensitive information with strict confidentiality.
• Administrative Support
2020
-
2024
Freelancer
(SMM)
• Develop and execute social media strategies that align with brand goals and marketing campaigns.
• Create engaging content (photos, videos, captions, stories, reels, etc.) for multiple platforms such as Facebook, Instagram, TikTok, and others.
• Manage daily posting schedules, ensuring consistent branding and messaging.
• Monitor page analytics and insights to track performance, reach, and engagement.
• Respond promptly to comments, inquiries, and messages to maintain a strong online presence and customer relationship.
• Plan and manage paid ads and promotional campaigns to boost visibility and conversions.
• Maintain a timely publishing.
• Handle community management by engaging with followers, answering questions, and addressing customer concerns.
2020
-
2024
Freelancer
(E-Commerce Virtual Assistant)
• Uploading and optimizing product listings (photos, descriptions, keywords, pricing)
• Monitoring daily orders, inventory updates, logistics & shipment tracking.
• Handling chat support and responding to buyer inquiries in real-time.
• Executing promotional campaigns (Shopee Flash Deals, Discount Vouchers).
• Maintaining store ratings through excellent service and quick issue resolution.
2020
-
2022
UnionBank of the Philippines
(Sales and Service Assistant)
• Delivered client servicing for deposits, withdrawals, check issuance, and payments.
• Engaged customers in product and service promotion.
• Supported front-office operations and transaction processing.
My Services
Product Listing
Uploading and organizing product listings for a smooth shopping experience with photos and descriptions.
Logo & Branding Design
Creating logo, brand identity package, and cards for your business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.