Hey I am Jan Karold

More Info About Me

Hi,

You can call me Janjan. I'm 29 years old from Batangas Philippines. I’m currently visiting Canada.
Most of the works that I did were in the BPO Industry. I've handled accounts based in the US. I was able to do emails, calls and chats. The US based accounts that I've handled made me familiar with different platforms and tools that honed my skills to work remotely. I was able to be familiar with Zendesk and different communication platforms such as Slack, Zoom and Teams. I was able to handle Customer Service of Macy's Online and The Black Tux Rental, Sirius XM Radio Subscription and Sprint/Tmobile where I was a Technical Support. The most recent company I worked with was at Accenture where I was a Customer Service Associate at Accenture handling travel insurance under AIG Travelguard.

I handled a lot of client inquiries in my position, processing orders, providing product details, and resolving problems. I have experience with a variety of CRM and customer service technologies to guarantee accurate and timely responses. I was able to handle difficult client situations with professionalism, compassion, and empathy thanks to my great problem-solving abilities, which led to high customer satisfaction ratings.

My cultural awareness and adaptability have improved because of working with US-based accounts. My familiarity with American business processes and cultures enables me to navigate and efficiently handle the problems that may occur when providing services to this market. I have no trouble meeting deadlines, working in a fast-paced workplace, and juggling conflicting objectives.

Here's what I also definitely bring to the table:

1. Inbox Management
2. Calendar Management
3. Travel Management
4. Graphic Design through Canva
5. Short video editing through Capcut

Also, I have knowledge about SEO since I have attended masterclass about it. Though I may not really make SEO as a profession, I know that the knowledge I have about it can help you and my future clients. I'll offer high-quality "On-Site" and "Off-Site" SEO services that are completely white. Our goal is to increase rank in accordance with Google's terms and requirements. By enhancing keyword rankings and raising your real-time website traffic with numerous backlinks, we will assist you in making your website more visible in major search engines.