2016
Bachelor of Science Business Administration Marketing Management
University of Perpetual Help System Laguna
Virtual Assistant at Your Service
Hi there!
I am Janisha Llanes and I've been working as a Customer Care Associate in the BPO industry for 4 years. I am a team player, outgoing, dedicated, and open-minded. I believe that a person should work on developing their professional skills and learning new things all the time. Change is constant in this line of business, and I make sure that I adapt to change with ease. Having to work with hundreds of Doctor's offices and Insurance companies with different locations within the United States while working offshore, helped me enhance my skills specifically Time management, Professionalism, and strong Work Ethics. Currently, I am looking for new career opportunities that will help me grow as a professional Virtual Assistant. I know that my skills, dedication, and years of experience with customer care will benefit my clients.
My Skills and Competencies
Social Media Manager
Customer Service Representative
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Global Healthcare Resource
(Customer Care Associate)
Takes calls from customers answering questions or addressing any concerns they may have regarding medical services bills. Duties include handling inbound and outbound calls, listening to customers needs or issues and providing helpful solutions to their problems.
2019
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2021
Optum Global Solution
(Customer Service Representative)
Takes calls from customers answering questions or addressing any concerns they may have regarding healthcare Ins. Duties include handling inbound and outbound calls, listening to customers needs or issues and providing helpful solutions to their problems.
2017
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2019
Alorica Teleservices Inc.
(Customer Service Representative)
Takes calls from customers answering questions or addressing any concerns they may have regarding healthcare Ins. Duties include handling inbound and outbound calls, listening to customers needs or issues and providing helpful solutions to their problems.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
By helping customers understand the product and answering questions.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.