2014
Bachelor of Science in Office Administration Major in Computer Secretarial
Partido State University
More Info About Me
I am 30 years old and I am a single mother of a 10 year old girl. I finished two years of Bachelor of Arts in Communication and two years in Bachelor of Science in Office Administration major in Computer Secretarial. I am someone who loves to organize things. The reason why I do love organizing things is the fact that I am able to focus more if I have an organize surroundings.
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Webseeds Inc.
(Customer Support Retention for Email and Phone)
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
2019
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2021
Quantrics Inc.
(Customer Service and Technical Representative)
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Provided information regarding charge accounts and loyalty programs.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
2017
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2019
Ibex Global
(Customer Service and Technical Representative)
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding customer service.
• Resolved malfunctions with services through troubleshooting.
• Recommended technology upgrades and complementary products to improve client security.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.