2019
Bachelor of Science in Pharmacy
University of Perpetual Help System Dalta- Calamba
Get to know more about me ☻
I am a versatile and adaptable professional known for being resilient, reliable, responsible, and quick to learn. With a wide range of experience, I possess expertise in sales and marketing, administrative tasks, social media management, pharmacy-related functions, BPO operations, Travel agency operations, as well as certifications as a General Virtual Assistant and Bookkeeper. I am highly committed to delivering exceptional results in diverse industries, and I bring a strong work ethic and a passion for continuous learning to every role I undertake.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Bookeeping
Certificates
My Experience and Education
June 2024
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December 2024
Always a Student LLC
(Executive Assistant)
Resolve Stripe disputes by collecting and submitting relevant data to the bank.
Respond to and resolve inquiries from students and potential clients on the Freshdesk platform.
Input required information into Airtable forms.
Acquire knowledge about forex trading to better assist the client's business.
Collaborate with the CEO and team via Slack to develop effective dispute resolution strategies and maintain professional
communication.
Utilize WordPress and Membermouse to access and gather student information from the Forex Mastery Institute.
Collaborate with the team and CEO through Zoom meetings to share ideas and discuss strategies.
December 2023
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March 2024
Keystone Tax Solutions
(Tax Auditor)
* Review financial records
* Conduct audits
* Apply tax laws
* Identify discrepancies
* Calculate tax liabilities
* Prepare audit reports
* Communicate findings
* Enforce tax laws
* Stay updated on tax laws and regulations
* Utilize audit software
2022
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2023
AL FAWZ MANAGEMENT TRAINING CENTER
(Social Media Manager)
• Doing inbound and outbound calls and offers training services to prospective clients.
• Analyze client request and give accurate information on the specific program they want to avail.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Facilitate all invoices and ensures correct filing of all transactions.
• Processing clients’ payments and coding it unto the company sheets for verifications.
• Keeping database records of all clients based on obtained program and maintaining to get their feedbacks through evaluation sheet.
January 2022
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December 2022
FLYWINGS TRAVELS
(Travel Agent)
• Learn the process on how to book a flight n Amadeus.
• Providing travel information for different clients.
• Managing the travel bookings and maintaining the smooth transaction for the client
• Keeping database records of all clients based on obtained program and maintaining to get their feedbacks through evaluation sheet.
Oct 2021
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Dec 2021
TELEPERFORMANCE
(Virtual Customer Advocate)
• Answering the queries of the consumers with their issues on their
health insurance.
• Collecting the accurate information using the tools provided by
the company.
• Prepare solutions and ensure retention of all customers and
associate business.
• Monitor all customer inquiries and complaints and assist in
effective resolution of same.
• Analyze customer issues, determine causes, and initiate
corrective actions.
• Coordinate with customer and ensure optimal level of customer
services.
• Delivering information about company’s offerings.
• Maintaining solid customer relationships by handling questions
and concerns with speed and professionalism
• Receiving and placing customer service telephone calls
• Resolving customer complaints, managing database records,
drafting status reports on customer service issues.
May 2020
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May 2021
GENERIKA DRUGSTORE
(Pharmacy Assistant)
• Assisting the Pharmacist in compounding and dispensing medications, as prescribed by physicians.
• Helps Pharmacist in dispensing drugs.
• Assisting customers with their queries and referring them to the pharmacist for medication information.
• Filing the documents with the prescriptions that has been fully served.
• Entering patient order information into the pharmacy system.
• Processing written prescriptions and verifying accurately and efficiently.
• Preparing prescription orders after verifying information and dosage.
• Performing routine clerical duties, including data entry, answering telephones, and assisting customers.
• Maintaining and updating patient profiles, including lists of medications taken by individual patients on the system.
• Ordering, labelling, and counting stock of medications, chemicals, and supplies, and entering data inventory into the system.
• Engaging with customers and giving them great customer service.
• Handling the complaints of customers with patience and consideration.
My Services
Medical Virtual Assistant
Efficiently manage tasks such as scheduling appointments, handling medical records and insurance claims.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.