I am a Certified Human Resource Associate. I am enthusiastic, self-motivated, multi-tasker, reliable and responsible person. I am a mature team worker and adaptable to all challenging situations and I am able to work well under pressure and adhere to strict deadlines.
Batangas State University Main Campus
• To send out automated SMS, Voice Reminders and E-SOAs to all current and past due accounts.
• To receive collection-related inbound calls
• To call and follow-up payments for all assigned current and past due accounts early and frequently until an actual payment is obtained.
• To handle customer inquiries received through Collection CS and CRM
• To provide detailed information in the system on the results of the telephone call follow-up
• To handle and assist clients’ requests on documentation (Statement of Account, payment history and/or other related documents) upon approval of the Department Head
• To provide superior customer service to the department’s internal and external customers
• To arrange for pick-up of post-dated checks from clients as needed.
• To endorse accounts for field visit based on management approved parameters.
• Encoding post-dated checks from dealers
• Sending out automated SMS and printing post-dated checks notice reminder
• Frontliner, assisting walk in client for insurance inquiries; discusses and explains comprehensively all necessary information
• Receiving and encoding comprehensive insurance policies in the system
• Daily monitors and handles past due and regular accounts whose insurance policies had expire
• Coordinates with insurance companies regarding claims and delivery of insurance policies
• Insurance submission follow-up and input details in the Insurance Module
• Prepare renewal notices and monitors returned notices
• Files insurance policies and create certification for request pull out policies
• Process refund for insurance settlement SAP system
• Assisting HPG cases and collecting all required requirements
• Taking insurance- related inbound calls
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.