2017
BSBA Major in Business Economics
Mindanao State University
More Info About Me
Dedicated and detail-oriented professional with extensive experience in customer service, administrative roles, and online business management. With a background as an Admitting Clerk and Customer Service Representative, I have developed strong communication, multitasking, and problem-solving skills. I have also gained experience as a Virtual Assistant and Social Media Manager, excelling in remote work environments by providing seamless support and engaging content to boost online presence. As a Business Owner, I possess firsthand knowledge of business operations, client relations, and marketing strategies. I am passionate about delivering high-quality service, maintaining efficiency, and fostering customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Representative
Finance Manager
Certificates
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My Experience and Education
2022
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2025
New Life Christian Academy
(Administrative Secretary/Finance Manager)
Provides clerical and administrative support to ensure the smooth operation of the school. Handles scheduling, correspondence, record-keeping, and other essential tasks. It requires strong organizational skills, discretion, and the ability to multitask efficiently.
2019
-
recent
Brielle's Hearth
(CEO)
Responsibilities:
Manage daily operations, including baking, decorating, order fulfillment, and customer service.
Oversee finances: pricing, budgeting, and expense tracking.
Develop new cake designs, flavors, and seasonal product offerings.
Ensure product quality and maintain strong customer relationships.
Create and schedule engaging social media content (photos, videos, reels, captions).
Respond to online inquiries, comments, and messages to boost engagement.
Plan and execute marketing campaigns and promotions to drive sales.
Monitor analytics to improve reach, engagement, and conversions.
2023
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2025
1roomnow ltd. (Scotland and Ireland)
(Customer Service Representative)
Provides support to customers via phone, email, chat, or other digital channels.
We address inquiries, resolve issues, and ensure customer satisfaction, all from a remote location. It requires excellent communication skills, problem-solving abilities, and proficiency in using digital tools.
2018
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2019
Howard Hubbard Memorial Hospital
(Admitting Clerk)
Responsible for managing the patient admission process in the hospital.
Ensures accurate collection of patient information, verify insurance details, and provide excellent customer service during the check-in process. It requires attention to detail, organizational skills, and the ability to handle sensitive information with confidentiality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer service
Handle inquiries via phone, email, and chat with professionalism and empathy. Provide accurate solutions to customer con