2003
BS Computer Science
Adamson University
More Info About Me
Hello, my nickname is Nhess. I am dedicated to helping business owners increase their revenue by leveraging my diverse skills and extensive experience in customer service and sales.
My career journey began as an IT Staff, where I gained foundational skills in office functions and data management. I then transitioned to customer service, ensuring customer satisfaction through effective issue resolution. I advanced to roles as a Phone Banker and Escalations Banker, providing specialized support and supervisory guidance. Most recently, I served as a Senior Process Associate in the financial banking industry, excelling in outbound sales and achieving sales targets.
In addition to my customer service and sales experience, I have studied digital marketing, advertising, social media marketing and web design. I am passionate about applying my knowledge to assist business owners in achieving their goals.
i'm a dedicated professional eager to contribute to your business's success and help increase your revenue.
My Skills and Competencies
Search Engine Optimization ( SEO )
Landing Page Design
Funnel Building and Design
ChatBot Automation
Copywriting
Data Entry / Web Research
Social Media Management
Web Development and Design
Graphic Design
Video Editing
Digital Marketing
Facebook Ads and Boosting
Lead Generation
Email Marketing
Certificates
My Experience and Education
2019
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2024
Tata Consultancy Services ( Philipines Inc. )
(Senior Process Associate)
As a Senior Process Associate at Tata Consultancy Services, I played a key role in the sales industry, managing a financial account for Citibank Australia. My responsibilities included assisting Citibank customers with fixed payment options for both cash and retail purchases, facilitating balance transfers, and handling billed and unbilled credit card transactions. Through this role, I developed strong sales pitching techniques and learned how to effectively persuade customers to take advantage of the products and services I offered. This experience enhanced my communication skills, sales proficiency, and ability to navigate customer interactions with confidence and strategy.
2018
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2019
Wells Fargo Enterprise Global Services LLC Philippines
(Online Banker II)
As an Online Banker II at Wells Fargo Enterprise Global Services LLC in the Philippines, I provided dedicated support to customers using Wells Fargo's online banking services. My responsibilities included handling customer inquiries, assisting with account access and security verification, and resolving online banking concerns. I also guided customers through online enrollment, password resets, and troubleshooting digital banking issues. This role strengthened my problem-solving abilities, enhanced my technical proficiency, and reinforced my commitment to delivering exceptional customer service.
2011
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2018
JP Morgan Chase Bank
(Senior Service Specialist II (Escalation Specialist ))
I initially started as a Phone Banker at JP Morgan Chase Bank, assisting customers with inquiries, including billing, deposits, withdrawals, disputes, and online banking support. I was later promoted to Senior Service Specialist II, where I served as a Phone Supervisor and handled escalated customer concerns. In this role, I was responsible for resolving complex customer inquiries and issues, ensuring satisfaction, and providing guidance and feedback to frontline bankers. Additionally, I monitored and tracked escalated calls and complaints, contributing to service improvements and overall process efficiency.
My Services
Social Media Management
I create and schedule content to grow your brand, boost engagement, and build strong connections with your audience.
Digital Marketing
I create digital marketing campaigns to boost traffic, generate leads, and grow brand awareness effectively.
Funnel Design
I design high-converting sales funnels with strategic pages, copy, and automation to maximize engagement and sales.