2003
BS Computer Science
Adamson University
More Info About Me
Hi, I’m Janice Nelvez — but you can call me Nhess!
I’m a Technical Virtual Assistant with knowledge in no-code automation, CRM management, chatbot setup, and website building using WordPress and Shopify. I enjoy helping business owners simplify their workflows and improve their online presence.
My goal is to support entrepreneurs and small teams so they can focus on growing their business, while I handle the behind-the-scenes tasks. I take pride in being reliable, organized, and committed to providing quality support.
If you’re looking for someone who truly wants to help your business run smoother and grow stronger, I’d be happy to work with you.
Let’s build something great together!
My Skills and Competencies
Landing Page Design
Funnel Building and Design
ChatBot Automation
Copywriting
Data Entry / Web Research
Social Media Management
Web Development and Design
Graphic Design
Video Editing
Digital Marketing
Facebook Ads and Boosting
Lead Generation
Email Marketing
No Code Automation
CRM Management
Certificates
My Experience and Education
2019
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2024
Tata Consultancy Services ( Philipines Inc. )
(Senior Process Associate)
As a Senior Process Associate at Tata Consultancy Services, I played a key role in the sales industry, managing a financial account for Citibank Australia. My responsibilities included assisting Citibank customers with fixed payment options for both cash and retail purchases, facilitating balance transfers, and handling billed and unbilled credit card transactions. Through this role, I developed strong sales pitching techniques and learned how to effectively persuade customers to take advantage of the products and services I offered. This experience enhanced my communication skills, sales proficiency, and ability to navigate customer interactions with confidence and strategy.
2018
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2019
Wells Fargo Enterprise Global Services LLC Philippines
(Online Banker II)
As an Online Banker II at Wells Fargo Enterprise Global Services LLC in the Philippines, I provided dedicated support to customers using Wells Fargo's online banking services. My responsibilities included handling customer inquiries, assisting with account access and security verification, and resolving online banking concerns. I also guided customers through online enrollment, password resets, and troubleshooting digital banking issues. This role strengthened my problem-solving abilities, enhanced my technical proficiency, and reinforced my commitment to delivering exceptional customer service.
2011
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2018
JP Morgan Chase Bank
(Senior Service Specialist II (Escalation Specialist ))
I initially started as a Phone Banker at JP Morgan Chase Bank, assisting customers with inquiries, including billing, deposits, withdrawals, disputes, and online banking support. I was later promoted to Senior Service Specialist II, where I served as a Phone Supervisor and handled escalated customer concerns. In this role, I was responsible for resolving complex customer inquiries and issues, ensuring satisfaction, and providing guidance and feedback to frontline bankers. Additionally, I monitored and tracked escalated calls and complaints, contributing to service improvements and overall process efficiency.
My Services
Automation
I help businesses streamline their processes by automating repetitive tasks, saving time and increasing efficiency.
Digital Marketing
I create digital marketing campaigns to boost traffic, generate leads, and grow brand awareness effectively.
Funnel Design
I design high-converting funnels that guide visitors into taking action and help businesses grow their leads and sales.