2003
BS Computer Science
Adamson University
More Info About Me
Hello, my nickname is Nhess. I am dedicated to helping business owners increase their revenue by leveraging my diverse skills and extensive experience in customer service and sales.
My career journey began as an IT Staff, where I gained foundational skills in office functions and data management. I then transitioned to customer service, ensuring customer satisfaction through effective issue resolution. I advanced to roles as a Phone Banker and Escalations Banker, providing specialized support and supervisory guidance. Most recently, I served as a Senior Process Associate in the financial banking industry, excelling in outbound sales and achieving sales targets.
In addition to my customer service and sales experience, I have studied digital marketing, advertising, social media marketing and web design. I am passionate about applying my knowledge to assist business owners in achieving their goals.
i'm a dedicated professional eager to contribute to your business's success and help increase your revenue.
My Skills and Competencies
Search Engine Optimization ( SEO )
Landing Page
Sales Funnel
ChatBot Automation
Copywriting
Data Entry / Web Research
Social Media Management
Web Development and Design
Graphic Design
Video Editing
Digital Marketing
Facebook Ads and Boosting
Certificates
My Experience and Education
2019
-
2024
Tata Consultancy Services ( Philipines Inc. )
(Senior Process Associate)
As a Senior Process Associate at Tata Consultancy Services, I played a pivotal role in the sales industry, working on the financial account for Citibank Australia. My responsibilities included outbound calling to Citibank customers, selling various fixed payment options, balance transfer and providing exceptional customer service. This experience has honed my communication skills, sales acumen, and ability to manage multiple tasks efficiently.
2018
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2019
Wells Fargo Enterprise Global Services LLC Philippines
(Online Banker II)
As an Online Banker II at Wells Fargo Enterprise Global Services LLC in the Philippines, I provided comprehensive support for customers using Wells Fargo's online banking services. My role involved addressing customer inquiries, facilitating electronic banking transactions, setting up online enrollments, and resolving technical concerns. This experience has equipped me with strong problem-solving skills, technical proficiency, and exceptional customer service.
2011
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2018
JP Morgan Chase Bank
(Senior Service Specialist II (Escalation Specialist ))
I started as a Phone Banker at JP Morgan Chase Bank, assisting customers with inquiries, billing, and banking transactions, including online banking support. I was later promoted to Senior Service Specialist II (Escalations Banker), where I acted as a phone supervisor, resolving escalated concerns and ensuring customer satisfaction. In this role, I provided guidance and feedback to bankers while tracking all escalated calls and complaints. This experience, spanning eight years, helped develop my leadership skills, problem-solving abilities, and dedication to delivering excellent customer service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Digital Marketing
Helping businesses grow through SEO, content creation, social media, and lead generation strategies in digital marketing
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.