2008
Bachelor of Science in Nursing
Liceo de Cagayan University
More Info About Me
A graduate of Bachelor Science in Nursing at Liceo de Cagayan University. Registered Nurse By Profession, happily married and a mom of 3. Organized and dedicated desiring to work with a Company that allows application of acquired customer service, communication, administrative, managerial, and computer skills. Offering expertise in administrative support as well as knowledge of office management.
Currently working as Lead generation Chat support at Concentrix Philippines. Prior to working in BPO I worked as HR Admin at HMR retail haus Inc. and previously worked abroad in a trading company in Dubai UAE for more than 5 years as Personal Secretary/ Admin Assistant to the Company Owner in which I acquire my skills in Administration, Logistic and as Acting HR in charge. Before Hand I had work in an endoscopy department at DR. MOHAMMED AL ANEZI MEDICAL CENTER in Riyadh Kingdom of Saudi Arabia where I applied my acquired skills and training of proper nursing during the time when I do volunteer as nurse in NMMC. With that my previous employer were impressed with how I worked specially we Filipinos are known to be hardworking and compassionate. These achievements have made me into not only a better employee but a better person as a whole. I have experienced many events that have positively influenced my attitude, work ethic, and confidence as a employee.
I am a self-motivated person and have learned the value of hard work, professionalism, Integrity, loyalty, and believe that as an aspiring individual I should be governed by these values in order to achieve my personal and professional goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Concentrix
(Advisor I Blended Support l)
Duties and Responsibilities:
1.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
2.Clarify customer requirements; probe for understanding, use decision-support tools and resources to
appropriately provide resolution to the customer
3.Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
4.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
5.Maintain basic knowledge of client products and/or services
6.Prepare complete and accurate work including appropriately notating accounts as required
7.Participate in activities designed to improve customer satisfaction and business performance
8.Respond to customer inquiries by referring them to published materials, secondary sources or more
senior staff
9.Contact and qualify leads through phone calls, emails, and other communication methods.
10. Develop and maintain a database of leads and prospects for future reference
11. Analyze and report on lead generation metrics to track progress and identify areas for improvement.
12. Stay up-to-date with industry trends and best practices for lead generation
13. Provide exceptional customer service to prospects and clients.
14. Manage and prioritize multiple tasks and projects to meet deadlinesDuties and Responsibilities:
1.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
2.Clarify customer requirements; probe for understanding, use decision-support tools and resources to
appropriately provide resolution to the customer
3.Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
4.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
5.Maintain basic knowledge of client products and/or services
6.Prepare complete and accurate work including appropriately notating accounts as required
7.Participate in activities designed to improve customer satisfaction and business performance
8.Respond to customer inquiries by referring them to published materials, secondary sources or more
senior staff
9.Contact and qualify leads through phone calls, emails, and other communication methods.
10. Develop and maintain a database of leads and prospects for future reference
11. Analyze and report on lead generation metrics to track progress and identify areas for improvement.
12. Stay up-to-date with industry trends and best practices for lead generation
13. Provide exceptional customer service to prospects and clients.
14. Manage and prioritize multiple tasks and projects to meet deadlines
2019
-
2021
HMR Retail Haus
(Human Resources Administration:)
Duties and Responsibilities:
1. Conducts recruitment, screening, orientation of job applicants
2. Maintain company plantilla.
3. train new employees
4. Implements company policies. Recommends policy revisions and improvement
5. Do payroll using 128 timekeeping system
6. Do admin works, such us but not limited to request for payment, liaise government
requirements & process it. And any admin works needs to be done.
7. Issue & administer notice to explain and notice of disciplinary action.
8. Update policies
9. Maintain employee records (201 file)
10. Employee performance management
11. Deal with employee requests regarding human resources issues, rules, and regulations
12. Properly handle complaints and grievance procedures
13. Process documentation and prepare reports relating to personnel activities
14. Arrange meeting between management and employees to address problem
2013
-
2018
Sahni General Trading LLC l Dubai, United Arab Emirates
(Personal Secretary cum Human Resource Administration)
Duties and Responsibilities:
1.Acting as a receptionist and/or meeting and greeting clients
2.Answering phone calls and redirect them when necessary.
3.Replying Emails and
Coordinate with the client.
4.Managing the daily/weekly/monthly calendar and arrange
Executive schedule meetings and appointments WORK EXPERIENCE
5.Filing typing &
Scanning. Preparing and collating daily and monthly reports
6.Familiarizing Company
Documents
7.File and update contact information of employees, customers, suppliers and
external partners
8.Support and facilitate the completion of regular task.
9.Check
frequently the levels of office supplies and place appropriate orders.
10. screening and
hiring new employees
11. doing monthly payroll and releasing the salary
12. Cross checking
the sales margin of each Sales order and sales invoice with the cost price.
13. Checking and
double checking the delivery report. If invoices are made. If payment are made.
14. Making
Sale return for goods return. 1
5. Making purchase return for good return to suppliers
16. Logistic Includes –shipment to MENA(MIDDLE EAST & NORTH AFRICA) checking the
shipping document, arrival of the shipments, coordinating with the shipping lines and
forwarder and submitting required documents to the shipping lines.
17. Coordinate with
supplier for new order and current shipments. 18. Arranging and coordinating every details
for the trade fair.
2012
-
2013
Qualfon Philippines Inc
(Technical Support Representative)
Duties and Responsibilities:
·Assisted Customer with their queries and problems by phone
·Established and maintained contacts with new and existing customers asper the direction
of the supervisor
·Help customer place new order easily
·Forward important and serious matters to the seniors
·Transferred urgent calls to the required department quickly and accurately.
2010
-
2012
Dr. Moh'd Al Anezi Medical Center I Riyadh Kingdom Saudi Arabia
(Staff Nurse(Endoscopy Department))
Duties and Responsibilities:
·Receives patient and do preliminary assessment
·Take the Vital Signs of the patient
·Attends to the need of the patient
·Observes rules and proper decorum in and out of the hospital
·Performs documentation and charting with honesty and according to the tasked done to patient.
·Giving of Medication to the right patient in accordance of the doctors order
·Do independent intervention as necessary at the comfort of the patient
·Performs as a confidant and advocate to the patient when need arises.
·Keeping confidentiality on patient’s condition and illness according to the wished of the patient and the Nurse’s code of
ethics.
·Maintain the area clean and sterile field sterile.
·Performs inventory of medicines and stocks of the hospital per directives of the head.
·Maintain Nurse-Patient and other Health Team-Patient relationship in the Hospital Premises
·Explaining the condition or illness of the patient according to the level of understanding and the willingness to listen.
·Performs health teachings to the patient/ significant other in order for them independent with the use of educational
materials.
·Make sure that file is available
·Responsible for sterilization of apparatus and instruments according to the MOH(MINISTRY OF HEALTH)
·Responsible for giving Preprocedure and Post Procedure Instruction.
·Make sure that all instruments including apparatus are working and ready for use. Report any malfunction to
management for repair.
·Prepare the apparatus, instrument and the Injection.
·Assist the doctor in performing the procedure
·Responsible for monitoring the patient after the procedure and watch any ontowards signs and symptoms of patient.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.