1999
Bachelor in Computer Science
Technological University of the Philippines - Manila
More Info About Me
Hi, I'm Jane! I have over 10 years of experience in customer service and retention, plus a degree in Computer Science. I'm great at building strong customer relationships, tackling challenges, and keeping things organized. I'm reliable, detail-oriented, and a quick learner. I'm excited to bring my skills and experience to a role where I can make a difference and help the company grow.
My Skills and Competencies
Customer Retention
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2017
-
2024
IQOR- Virgin Canada
(Customer Retention And Escalation Specialist)
Handled supervisor and escalation calls to resolve complex customer issues while managing tickets for timely resolutions. Maintained detailed CRM records, collaborated with departments to address cross-functional concerns, and ensured accurate and timely order processing.
2014
-
2017
Teleperformance - Bell Canada
(Customer Retention And Escalation Specialist)
I started as a Customer Care/Tech Agent and advanced to Escalations and Retention Agent, managing complex escalation calls for personal, small business, and corporate accounts. I focused on resolving issues, enhancing customer satisfaction, and offering tailored loyalty plans to retain and reward clients with exceptional service.
2009
-
2011
Oregano Restaurant Dubai
(Warehouse Supervisor)
I started as a server at a semi-formal Italian restaurant and was promoted to cashier, managing phone orders as well. Later, I became a Warehouse Supervisor, where I implemented an Excel-based system to replace paper records, boosting efficiency. This journey was both rewarding and a valuable learning experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.