2021 - 2022
Master’s in Technology Management
Carlos Hilago Memorial State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2022
Teleperformance Philippines
(Product/Process Trainer)
Provide Support to Operations through development of competency and skill sets of new hires and upskilling of tenure employee to perform his task effectively and efficiently in a work place.
2013
-
2015
Convergys Philippines Inc
(Technical Support Professional)
Provide inbound technical support and customer service expertise to account’s clients while adhering to accounts policy and procedure.
2008
-
2013
Inter Coastal International Technologies Corp
(Sales Engineer)
• Arrange for demonstrations or trial installations of equipment
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
• Confer with customers and engineers to assess equipment needs, and to determine system requirements.
• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
• Identify resale opportunities, and support them to achieve sales plans.
• Research and identify potential customers for products or services.
• Secure and renew orders and arrange delivery.
• Document account activities, generate reports, and keep records of business transactions with customers and suppliers.
• Maintain sales forecasting reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.