2016
Office Administrarion
Datamex Institute of Computer Technology
More Info About Me
Hi there! I'm a Social Media Manager / Virtual Assistant. I help clients to have more customers and followers from any social media platforms. I'll manage an organization's online presence by developing a strategy, producing good content, analyzing usage data, facilitating customer service, managing projects and campaigns.
I'm a dedicated and hard working person with strong ability to learn product, services and procedures. I do believe that I can deliver an exceptional customer experience by acting with a customer first attitude. I can do multi-tasking job and I'm a team player.
I'm looking forward to hear your response, feel free to send me a message. Have a great day!
My Skills and Competencies
Social Media Management
Data Entry
Certificates
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My Experience and Education
2021
-
2022
Telus International
(Customer Service Associate)
We assist driver's from on boarding, they are the one who want to sign up as a driver and asking for an update of the process or they're experiencing an issue with documents.
2020
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2021
Teleperformance
(Customer Service Associate)
I'm a chat support for local account. We used to assist customers who wants to track an order but unlike from my previous retail account, we don't have an option to replace or refund the order. We also assist the sellers that want to avail the campaign promotion of the company or wants to add new carrier on their seller's account.
2018
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2020
Alorica
(Customer Service Associate)
We assist customers who has an issue with a damage item and wants to have it be replaced or refunded. We also assist them if the item was delivered to the wrong location. We also managed to help them for the returns like creating return mailing label and track the status of it. As a retail associate, we also help them with subscription, account profile changes and placing an order.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.