Hey I am Jan Emmanuel

More About Me!

I focus finding unique ways to lead your business to the goals you are striving for. I create a surplus of high-quality virtual services for business owners here in the Philippines and abroad. As a Social Media Manager, I firmly believe that it is my sole responsibility to create a good rapport between my clients and their target market to increase revenue. Through my unique process, business owners like you no longer need to spend thousands just for promotion, let my Social Media Management alone will do wonders for you!

Jan Emmanuel Yap Patigas
Manila, Philippines
Freelancer
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My Skills and Competencies

Social Media Marketer
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

Email Management Certificate
Social Media Management Certificate
Social Media Management Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
BS - Hotel, Restaurant and Institution Management

I graduated from De La Salle – College of Saint Benilde with a degree on Hotel, Restaurant and Institution Management major in Culinary Arts. I am eager to learn work in an institution that will allow me to practice my skills.
I enjoy cooking and learning new culinary skills. During my on the job training at Intercontinental Hotel, most of my experience is in garde manger, cold prep and soups and sauces. I also enjoy baking and pastry arts. I was also given the opportunity to train in Pebble Beach Resort in Monterey, California. Through my training and work experience, I have learned general restaurant operations and cocktail service as well. My experience here at Starbucks has taught me valuable lessons when it comes to customer connection and customer service. Being able to create their drinks in front of them gives me this thrill that I can’t seem to get enough of.

March 29 2022 - Current
Tixel
(Community Support)

- Communicates with consumers about their concerns and find the correct resolution for the concern.
- Email Etiquette
- Time Management
- Ensures First touch resolution
- Ensures to match the turnaround time.

July 21, 2021 - March 01, 2022
Task us
(Call Center Agent)

Communicating with business admins and accountants with their questions about payroll.
Understanding the different State tax set up of the United States.
Understanding the rules and regulations when it comes to verification of bank errors.
Constantly thinking of work arounds for the admins to pay their employees when there is an issue.
Addressing current and possible bugs in the system.
Communicating with admins about their benefits plan
Addressing concerns, they have about their benefits plan

August 3, 2020 - July 14, 2021
Sykes Asia Inc.
(Call Center Agent)

Communicating with business admins and accountants with their questions about payroll.
Understanding the different State tax set up of the United States.
Understanding the rules and regulations when it comes to verification of bank errors.
Constantly thinking of work arounds for the admins to pay their employees when there is an issue.
Addressing current and possible bugs in the system.
Communicating with admins about their benefits plan
Addressing concerns, they have about their benefits plan

Call Center Agent at SYKES Asia inc.
Collection’s line of business
Skip tracing
Manual Dialing
Use of automatic Dialing Systems
Negotiating with right party to save credit reporting
Knowledge of different procedures, workflows,
Payment processing
Knowledge of different calling rules in the USA

May 4, 2017 - October 31, 2019
Starbucks
(Coffee Master)

Ensures drinks are made with quality according to the company standards and are given to the customers with the quickest time possible.
Manages the equipment of the store.
Ordering Specialist.
Inventory Specialist
Quality Assurance Specialist
POS experience
Trains Newly Hired Barista
Marketing Audit Specialist

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products & services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Manila,
Philippines


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