2018
Bachelor of Arts in Social Sciences
Bukidnon State University
More Info About Me
Hi, my name is Janelle. I used to work as a Customer and Technical Support Associate for AT&T for 2 years handling sales, billing, troubleshooting consumer devices at home, and dispatching a technician for repairs and installations. Also worked as a Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always delivers exceptional customer service and satisfaction from March 2020 - January 2024. I strongly believe that the work experiences I've had and the customer service and leadership skills I have learned have made me a competitive individual and leader. I am confident that I will greatly and positively contribute to any company that I'd get the chance of working with.
My Skills and Competencies
General Virtual Assistance
Executive Assistance
Amazon Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2024
Foundever
(Team Leader/Coach)
A Team Leader for Amazon where I Generated strategic weekly Key Performance Indicator (KPI) targets, motivated and incentivized staff to continually achieve and exceed expectations, supervised and mentored staff in one-on-one sessions to drive the attainment of individual KPIs, managed and mentored a team of 20 people to continuously deliver exceptional service, and utilized excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
2018
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2020
Foundever
(Customer Service Associate)
Employed as a Customer Service Representative, I managed both inbound and outbound calls for AT&T and DirecTV. The role predominantly included guiding customers through step-by-step troubleshooting processes, handling billing inquiries, and facilitating sales, particularly in the area of Protection Plans. I cultivated empathetic client relationships, establishing a reputation for consistently surpassing sales goals
2016
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2018
Acacia Tree Garden Hotel
(Reservations and Marketing Associate)
I have worked with local and international customers to plan out the duration of their stay, and then send booking confirmation to guests after processing payments. I am often the first person a customer will contact to sort out any issues with a reservation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.