2012
Hotel And Restaurant Management
Philippine Women’s University
More Info About Me
Results-driven professional with over 10 years of experience as a Fraud Analyst and a proven track record in Social Media Management. Adept at analyzing complex data to detect fraudulent activities and implementing proactive strategies to mitigate risks. Leveraging a unique blend of analytical skills and creative marketing expertise, I excel at developing engaging social media campaigns that drive brand visibility and customer engagement. With a strong foundation in data analysis and digital marketing, I bring a strategic approach to growing online presence while maintaining the integrity of business operations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
JP Morgan Chase & co.
(Fraud Analyst)
Conducted detailed investigations into customer accounts to verify legitimacy and
prevent unauthorised access.
Managed sensitive information with utmost confidentiality, upholding ethical standards and
customer trust.
Analysed chargeback requests to distinguish between legitimate claims and fraudulent disputes,
protecting company revenue.
Analysed transactional data to identify patterns indicative of fraudulent activity, enhancing
detection capabilities.
Conducted thorough investigations into financial records and suspected malfeasance.
2015
-
2020
Teleperformance
(Fraud Analyst/ Customer Service Representative)
Managed sensitive information with utmost confidentiality, upholding ethical standards and
customer trust.
Answering inbound calls to report fraud transaction, cancellation of cards and sending
replacement.
Analysed current and historic data to keep systems at the cutting edge of fraud detection.
Analysed transactional data to identify patterns indicative of fraudulent activity, enhancing
detection capabilities.
Regularly evaluated and updated fraud strategies to improve operational and financial company
benefits.
2014
-
2015
A Toda Madre Tequila Bar and Restaurant
(Bartender)
Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests
simultaneously.
Optimised customer experience, serving each guest with sincere, positive and enthusiastic
attitude.
Influenced customer decision-making by applying upselling and cross-selling techniques to
augment customers orders.
Made product recommendations to customers based on preference, food pairings and special
promotions.
Received orders from wait staff and delivered beverages to guests.
Demonstrated full knowledge of all menu items, contents and preparation methods to provide
suggestions based on customer preference.
Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and
options.
Greeted and seated guests to establish prompt, high quality service.
Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain
efficient workflow.
Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.