Hi, I am Jane Irish

About Me

Jane holds a BSc in Information Technology, equipping her with versatile skills in programming, networking, and multimedia.

She started her career as an intern at a Philippine-based financing company, quickly earning a full-time role and later advancing to a team leader position within a year, showcasing her leadership and commitment.

Jane also has experience as a customer service representative, where her effective problem-solving and communication skills enhanced customer satisfaction.

As a results-driven social media manager, Jane excels in creating engaging digital content and leveraging various platforms. Her previous experience as a freelance administrative assistant further complements her technical and administrative expertise.

Collaborative by nature, Jane is known for working effectively with her team to achieve shared goals.

Outside of work, Jane is a devoted wife, mom, and proud fur mom to a Spitz! 🐶

Let’s connect! 💻📞

Jane Irish B. Certeza
Binangonan, Rizal, Philippines
irishbolante@gmail.com
Freelancer
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My Skills and Competencies

Customer Service
Social Media Management
Graphic Designer
Administrative Support / Data Entry

Certificates

General Virtual Assistant Certificate
Bookkeeping (Quickbooks & Xero)

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016
Bachelor of Science in Information Technology

ICCT Colleges

2024
General VA

Attended online training for General VA at PRO VA.

2024
Bookkeeping Training

Attended Bookkeeping training for Quickbooks Online and Xero.

2024 - 2024
Freelance
(Administrative Assistant)

▪️ Creating and editing documents specifically formatting CVs, presentations, and reports
▪️ Maintaining filing systems (digital) for applicant and company's information
▪️ Data Entry - entering information from resumes, applications, and other sources into the company's applicant tracking system (ATS)
▪️ Social Media Management - posting job ads on LinkedIn and updating company's website
▪️ Diary/Calendar Management - setting appointment or interview schedule
▪️ Creating forms & spreadsheets
▪️ Powerpoint and canva presentations
▪️ Canva edits
▪️ Support and assist on onboarding candidates
▪️ Candidate sourcing
▪️ Market research

2023 - 2024
MS Engineering and Construction Services
(Social Media Manager for FB)

▪️ Responsible for managing and overseeing the various social media platform (Facebook).
▪️ Create and implement strategies to attract and engage with the target audience.
▪️ Includes planning and creating content, scheduling and publishing posts, monitoring and replying to comments and messages, and analyzing the performance of social media campaigns.
▪️ Build and maintain a strong online presence and increase brand awareness and customer engagement through social media.

2020 - 2022
J.AN Co - Cosmetics Brand
(Social Media Manager for FB & IG)

▪️ Responsible for managing and overseeing the various social media platform.
▪️ Create and implement strategies to attract and engage with the target audience.
▪️ Includes planning and creating content, scheduling and publishing posts, monitoring and replying to comments and messages, and analyzing the performance of social media campaigns.
▪️ Build and maintain a strong online presence and increase brand awareness and customer engagement through social media.

2021 - 2023
MobileCare Services
(Customer Service Representative)

▪️ Performs daily inbound and outbound calls not limited to inquiries, follow-ups, and complaints from service center hotline, email, and chat
▪️ Facilitate screening process and technical assessment over the phone
▪️ Identifies and resolves customer concerns and delivers effective results in customer handling
▪️ Performs basic troubleshooting over the phone

2017 - 2021
CreditAccess Philippines Financing Inc.
(KYC Analyst)

▪️ Verify loan application via submitted documents from branch
▪️ Checking the completeness and accuracy of all files submitted by branch offices
▪️ Review completeness, timely submission and proper safekeeping of documents
▪️ Coordination and follow upon all required administrative and compliance monitoring reports from branch

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Research

Search the Internet for information on a wide variety of topics.

Customer Service

Assist on inquiries, resolving complaints, providing information about product/services, ensuring customer satisfaction.

Bookkeeping

Manage your finances, ensure compliance, and streamline business operations.

Executive/Administrative Assistant

Optimize operations, organizing and managing schedules, handle diverse responsibilities for business success.

Testimonials


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Binangonan, Rizal,
Philippines
Email :
irishbolante@gmail.com


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