Bachelor of Science in Information Technology
ICCT Colleges
General VA
Attended online training for General VA at PRO VA.
Bookkeeping Training
Attended Bookkeeping training for Quickbooks Online and Xero.
Jane holds a BSc in Information Technology, equipping her with versatile skills in programming, networking, and multimedia.
She started her career as an intern at a Philippine-based financing company, quickly earning a full-time role and later advancing to a team leader position within a year, showcasing her leadership and commitment.
Jane also has experience as a customer service representative, where her effective problem-solving and communication skills enhanced customer satisfaction.
As a results-driven social media manager, Jane excels in creating engaging digital content and leveraging various platforms. Her previous experience as a freelance administrative assistant further complements her technical and administrative expertise.
Collaborative by nature, Jane is known for working effectively with her team to achieve shared goals.
Outside of work, Jane is a devoted wife, mom, and proud fur mom to a Spitz! 🐶
Let’s connect! 💻📞
ICCT Colleges
Attended online training for General VA at PRO VA.
Attended Bookkeeping training for Quickbooks Online and Xero.
• Updates Asana (the company’s project management tool) to organize the Director’s tasks and projects, making sure everything is clearly tracked and prioritised.
• Manages the Director’s calendar by setting appointments, arranging interviews, and coordinating meetings to avoid scheduling conflicts.
• Acts as the go-to person for new and existing business tools like Firefish and Quil. Handles basic troubleshooting and helps the team understand how to use these platforms.
• As the Firefish superuser, customizes system settings, manages user access, posts jobs, maintains candidate records, and ensures the platform is working efficiently for the whole team.
• Designs and prepares professional slide decks and visual presentations using tools like PowerPoint, Canva, and Infograpia, often for tenders, internal processes, or business proposals.
• Searches for suitable candidates across various job boards such as Firefish, LinkedIn, TotalJobs, and CV Library to support recruitment needs.
• Formats and edits CVs to present candidates in the best possible way before submission to clients.
• Creates, edits, and updates company documents to ensure all content is accurate, up-to-date, and professionally presented.
• Makes initial contact with potential candidates, conducts phone screenings, and checks if they are a good fit for available roles.
• Gathers information about job trends, market rates, and competitors to support recruitment strategy and business planning.
• Writes engaging job adverts and posts them on platforms like LinkedIn to attract qualified candidates.
• Updates the company’s LinkedIn page and website with new content, ensuring the brand stays current and appealing to both clients and candidates.
• Manage and maintain various social media platforms including Facebook, Instagram, YouTube, TikTok, Skool, and the official website.
• Schedule and publish content across platforms, ensuring consistent branding and engagement.
• Create and edit visual content and graphics tailored for each platform to support marketing and promotional efforts.
• Post remote job opportunities and community updates on Skool to support recruitment and engagement.
• Oversee and operate e-commerce platforms such as Etsy and Printful, including product listings and order coordination.
• Provide daily administrative support to Felicia, including task coordination, calendar management, and general assistance.
▪️ Responsible for managing and overseeing the various social media platform.
▪️ Create and implement strategies to attract and engage with the target audience.
▪️ Includes planning and creating content, scheduling and publishing posts, monitoring and replying to comments and messages, and analyzing the performance of social media campaigns.
▪️ Build and maintain a strong online presence and increase brand awareness and customer engagement through social media.
▪️ Responsible for managing and overseeing the various social media platform (Facebook).
▪️ Create and implement strategies to attract and engage with the target audience.
▪️ Includes planning and creating content, scheduling and publishing posts, monitoring and replying to comments and messages, and analyzing the performance of social media campaigns.
▪️ Build and maintain a strong online presence and increase brand awareness and customer engagement through social media.
▪️ Performs daily inbound and outbound calls not limited to inquiries, follow-ups, and complaints from service center hotline, email, and chat
▪️ Facilitate screening process and technical assessment over the phone
▪️ Identifies and resolves customer concerns and delivers effective results in customer handling
▪️ Performs basic troubleshooting over the phone
▪️ Verify loan application via submitted documents from branch
▪️ Checking the completeness and accuracy of all files submitted by branch offices
▪️ Review completeness, timely submission and proper safekeeping of documents
▪️ Coordination and follow upon all required administrative and compliance monitoring reports from branch
• Check and update the daily sign-on/sign-off records and site rosters to make sure all workers are accounted for on site.
• Create, edit, and review company documents (such as plans, procedures, forms, or templates). Ensure all documents are current and properly saved in platforms like Monday.com, OneDrive, and SiteDocs.
• Review employees’ and candidates’ submitted tickets and licenses (e.g. White Card, High Risk Licence). Make sure everything is valid and up to date. Follow up with workers if anything is expiring soon and update the records in systems like Monday.com, BrightHR, OneDrive, and SiteDocs.
• Work closely with the Managing Director and Site Superintendent to help manage daily tasks and workforce needs.
• Use Monday.com effectively to track tasks, documents, staff records, and support smooth operations.
• Review new candidates’ documents such as medical results, work rights, resumes, tickets/licenses, and certificates to make sure they meet job requirements.
• Review and shortlist candidate applications from SEEK and other job platforms for suitability.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Assist on inquiries, resolving complaints, providing information about product/services, ensuring customer satisfaction.
Manage your finances, ensure compliance, and streamline business operations.
Optimize operations, organizing and managing schedules, handle diverse responsibilities for business success.
During her time working with me, she demonstrated exceptional skills in administrative support, time management, internal/external customer service and communication including calendar/email handling.
Jane consistently delivered high-quality work, managed complex tasks efficiently, and was always proactive in identifying ways to improve our processes. She was an integral part of our team, contributing to the smooth operation of our daily activities and enhancing our overall productivity.
I am confident that she will be an asset to any organization.