2016
Bachelor of science in Tourism Management
University of the East - Caloocan
Hello there!
I am Janeen, but you can call me Ja, a former Call Center Agent who is looking for opportunities online as a General Virtual Assistant. My career objective is to achieve high career growth through a continuous learning process while reaching organizational goals.
I put a lot of effort and dedication into my work, and I take pride in it. I tend to concentrate on long-term projects while building trust because I enjoy the grind involved and the long-term relationships they foster.
I can accurately follow directions while carrying out activities and finishing assignments before the deadline. I'm eager to take on your job and surpass your expectations. I'm a quick learner. Always ready to help, I'm just a message away!
My Skills and Competencies
Amazon Product Researcher
Cold Caller
Social Media Management
Data Entry
Facebook Ads Specialist
Appointment Setter
Certificates
My Experience and Education
2021
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2023
Concentrix, ANE Tower Makati
(Call Center Representative/ Fraud Analyst)
Handling both incoming and outgoing calls, providing support to clients regarding their queries, adhering to scripted communication to fulfill customer requirements, mitigating conflicts, and resolving issues for the client.
In the back office, we collect all necessary information and data related to the account and complete all assigned tasks or responsibilities during the shift.
Verifying the creation of a new account by sending a DocuSign link to the customer for approval or cancellation. Additionally, I conduct thorough inspections to detect any fraudulent activity before initiating the account opening process and releasing funds to the customer, in accordance with company policy.
2020
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2020
Shopee
(Email Customer Support)
Shopee, a Sea company, is a leading online shopping platform that originated in Singapore in 2015 before expanding internationally. It is the largest eCommerce platform in Southeast Asia, serving both sellers and consumers and offering goods by major retailers and local merchants.
As an email support representative, my responsibility entails sending emails to customers to address their complaints and provide solutions in accordance with our company policy.
I also conduct comprehensive investigations into their accounts to check for any restrictions and identify any instances of fraud.
2019
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2019
Beach House Restaurant, Bradenton, FL
(Front desk(Hostess)/ Busser)
Beach House Restaurant Serving farm-to-fork and tide-to-table seafood-inspired dishes has been essential to the founder of Chiles Hospitality.
In my role as a front desk attendant, I welcome and aid clients upon their arrival, ensuring they are comfortably settled in their preferred seating. I manage reservations and serve as the main point of contact for inquiries regarding the vicinity, addressing both concerns and positive feedback.
While working as a busser, my responsibilities include clearing tables and transporting all used dishes to designated areas for cleaning, ensuring they are ready for the next customer's use.
2019
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2020
Sandbar Restaurant
(Front desk(Hostess)/ Busser/ Food Runner/ Retail)
Since 1979 the Sandbar is the perfect place to enjoy the sunset over the Gulf of Mexico from our dining room or on our covered deck.
As a front desk attendant, I greet and assist clients from their arrival to their preferred seats. I handle reservations and serve as the primary source of information for the area, including complaints and compliments.
As a food runner, my responsibility was to ensure that customers received the correct food orders they placed.
In retail, I was assigned to a specific area that I couldn't leave during my shift. My role involved assisting customers within the gift shop, informing them about payment methods, and verifying their credit information.
2019
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2020
Gamble Creek Farm
(Farm Helper)
Gamble Creek Farms was an orange grove for more than 40 years and then became a source for community sustainable agriculture or a CSA program.
As part-time workers on the farm, we handle the harvesting of various vegetables such as tomatoes, squash, cabbage, and assorted leafy greens. Additionally, we gather a diverse selection of flowers, including sunflowers and other types that are edible.
We must ensure that our harvested goods are well-prepared and clean for transport.
2017
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2018
Chinatown Lai Lai Hotel
(Front Desk Officer)
Enjoy a cozy stay at the 3-star Chinatown Lai Lai Hotel, conveniently located near downtown Manila, Philippines. With its location, Chinatown Lai Lai Hotel offers easy access to numerous attractions both within Manila and in its vicinity.
My role involves tasks like guest check-ins, coordinating with housekeeping and maintenance, managing reservations, and communicating with guests. It also includes preparing key cards, staying updated on local events, and ensuring cleanliness in public areas.
2015
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2015
Lauberge Casino Resort, Lake Charles, LA
(Room Attendant)
L’auberge Casino hotel in Lake Charles, Louisiana. It is owned by Gaming and Leisure Properties and operated by Penn Entertainment.
My duties include greeting guests, providing customer service, cleaning and sanitizing rooms, changing linens, restocking supplies, maintaining hallway cleanliness, and updating room availability.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Patient Coordinator Virtual Medical Scheduler
Organizational skills, Managing patient records, Billing and insurance, and Confidentiality
Real Estate Virtual Assitant
Sales Funnel Copywriting, Real Estate law, Google Spreadsheets, and Real Estate
Facebook Ads Specialist
Facebook Ads Specialist