Hey I am Jana

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FREELANCER/SEO SPECIALIST/SOCIAL MEDIA MANAGER/CSR

Proficient Process Developer with extensive experience leading teams, with feedback and coaching. Expertise in being friendly and professional Customer Service Specialist for both retail banking and technical skills with experience resolving escalated customer complaints, issues and closing sales both personal and business account. Strong personal skills through Customer Satisfaction. Creative problem solver who built customer retention that increased customer's loyalty.

To share my skills, strengths and experiences. I am well organized, efficient and self motivated. The key to my success has been to learn new things quickly and to reach for a higher personal and professional standard by seeking additional responsibilities.

My goal for each client is to deliver 100% client satisfaction, maintain and/or increase positive feedback on your business, and even go the extra mile. I have a strong knowledge of the real meaning of great customer service experience.

Jana Marie D. Oña
Calamba City, Philippines
jana_decastro@yahoo.co.uk
Freelancer
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My Skills and Competencies

Social Media Management
SEO Specialist
Data Entry
Content Creator

Certificates

SEO

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2009
Practical Nursing

St. Augustine School of Nursing

2015 - 2022
Synchrony Global Services
(Customer Service Representative)

-Take inbound call for retail card; handling customer’s inquiry about their credit card product
-Leads and provide process update
-Doing coaching session with the new hires
-Maintain productivity

01/03/2019 - UP TO PRESENT
FREELANCER
(SEO SPECIALIST/SOCIAL MEDIA MANAGER/CUSTOMER SERVICE REPRESENTATIVE)

Search Engine Works, ranking websites, On- page SEO and OFF page SEO, Content writer, URL structuring, Title tags and Meta tags, Headline Tags, Internal linking, creating social media content, identifying keywords, checking website analytics, measuring success, traffic, lead/ROI, Indexed Pages, Inbound Links, ranking social media account, creating and ranking GMB website.


Has experience with LinkedIn and other lead generation tools such as Mailshake, Getprospect, etc

2013 - 2015
CONVERGYS
(Customer Service Support)

-Inbound and outbound calls. Handling Customer support about telecommunications product
-Offering sales, ad ons on their service
-Basic troubleshooting

2010 - 2012
TELETECH
(Finacial Services Specialist)

-Inbound and outbound calls
-Collecting payments.
-Hardship Collection
-Offers payment arrangement, payment plan and settlement

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

SEO Specialist

Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Calamba City,
Philippines
Email :
jana_decastro@yahoo.co.uk


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