2017
Bachelor of Science in Legal Management
De La Salle Lipa
More Info About Me
I am a proactive professional who loves to be challenged from time to time, a resilient person who can overcome any challenges that may come my way and a goal getter who can achieve anything she sets her mind to. My goal is to To grow with a premier institution with international standing, committed to providing excellent service not only to its customers but to its people and country as well.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
TaskUs Philippines
(Team Manager)
-Responsible for leading a team that gives excellent customer service to our clients in the U.S through intensive coaching and relentless execution of action plans so we can meet the client KPI goals
-I also report our weekly progress to the clients and give suggestions that can improve their processes to give customers excellent customer experience
2019
-
2021
Alorica Philippines Inc
(Team Manager)
Responsible for leading a team that gives excellent customer service to our clients in the U.S by coaching them regularly to achieve the company’s goals. I am also trained to handle manager escalations and give feedback regarding Call Quality to improve the account’s processes and system.
2018
-
2019
Alorica Philippines Inc
(Subject Matter Expert)
Responsible for guiding the team regarding quality and process. Trained to take in supervisor calls and process back office requests while providing real time assistance to agents. Also, consistently providing feedback about markdowns and giving important updates.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.