To be successful in a setting of growth and greatness. Earn a position where I can be more productive and employ the knowledge and skills I've gained, which will help me grow both professionally and personally.
Assumption College San Lorenzo Makati
• Product Listing
• Profile Management
• Facebook Page posting for promotion
• Tool utilization
• Usage of Microsoft Excel and MS Access with SQL
• Maintaining daily reports for attendance and adherence
(CONIFER – US HEALTHCARE ACCOUNT *INBOUND & OUTBOUND)
• Explaining customers’ billing details
• Providing payment plans on settling bill charges
• Collecting payments
AIG TRAVEL GUARD EXPEDIA – VOICE (US ACCOUNT)
• Tool utilization
• Assisting customers in filing a claim
• Providing accurate details when it comes to their travel insurance policies
AIG INSURANCE & VIRGIN MONEY BANK SERVICE DESK – VOICE & NON VOICE (UK ACCOUNT)
• Tool utilization
• Providing accurate details when it comes to their travel insurance policy wording
• Outlook management for email support
• Listing prospects with any vehicle, house/land, and business
• Getting required documents from customers
• Data entry on website for quotation
• Use of MS Excel for tracking sales and prospect listing
• Canva usage for promoting products online
• Managing Facebook Page for promotion
FEBRUARY 2020 – NOVEMBER 2020
• Time-keeping
• Biometric registrations
• Maintaining and updating payroll records
• WPS File Processing
• Processing of Annual Leaves, Gratuity, & other settlements
(AT&T US TELECOMMUNICATION ACCOUNT)
• CRM Usage
• Explaining & resolving customer concerns
• Cancelling or upgrading customer accounts
• Running credit check
- Time Keeping
- Manual leaves Checker
- HRIS Biometric Registration
- Posting job vacancy
- Jobstreet tool utilization for list of applicants
- Screening suitable applicants
- Calling and setting up meetings for interviews
- Time Keeping
- Making MS Powerpoint presentations for lead reporting
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Keeping records current and maintained. Accurately entering information for suitable listing.
Promote businesses' products and services by publishing daily contents to websites, social media, and materials.