2019 - 2020
Bachelor of Science in Architecture
Technological Institute of the Philippines
GET TO KNOW ME
Hello there! Thank you for checking out my profile.
I worked as a customer service representative in the BPO industry for 3 years as a customer service representative. I have experience handling incoming and outgoing calls for a telecom company based in Canada and United States.
My first company caters customers based in United States. I was able to experience account management, sales, order management and even technical support.
I have worked as a retention specialist for my second company based in Canada. In this company, we are responsible handling customers that have inquiries and problems with their subscription. We analyze the problem and provide loyalty offers to reduce attrition.
My core competencies include:
• Ability to easily adapt in a new work environment
• Administrative Tasks
• Basic Graphic design, content creation and presentations using Canva
• Customer Service experience
• Excellent time management skills
• Professional and a team player
PROFESSIONAL SKILLS
"Everyday, seek to be better at what you do. This will put you on the path of excellence."
Customer Service
Data Entry
Data Entry
Certificates
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My Experience and Education
“Every new experience brings its own maturity and a greater clarity of vision.” - Indira Gandhi
July 2022
-
May 2024
Quantrics Enterprises Inc.
(Retention Specialist)
- Maintaining positive relationships with clients.
- Designing and implementing customer retention strategies to increase loyalty and retain business.
- Performing calls and keeping records of transactions.
- Analyzing customer feedback.
- Negotiating with customers.
2020
-
2022
Alorica
(Customer Service Representative)
• Communicating effectively with other internal and Client teams
• Make decisions according to the company's policies and procedures related to client products and services
• Learn about client's products and services
• Letting customers' know about current deals/promotions
• Responding to customers' concerns
• Identifying customers' issues
• Providing solutions to customers' issues
Services Offered
Graphic Design
- Stay updated on design trends, tools, and technologies to bring fresh ideas and innovative solutions.
Virtual Assistant
- Handle routine administrative tasks such as scheduling meetings, and managing calendars.
Customer Service
- Manage your inbound and outbound calls, chat and emails.
Data Entry
- Maintain and manage data files and records, ensuring they are organized and easily accessible.