2014
Bachelor of Science Major in Marketing Management
Adamson University
More Info About Me
An organized specialist with solid data management and process improvement knowledge acquired across 7 years of BPO industry experience. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of system management and data analysis. Motivated to learn, grow and excel in a new industry.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Telus International Philippines
(Compliance Administrator)
-Reviewed compliance cases from multiple stakeholders like the Quality, Recruitment, and Operations teams.
-Averaging 150-200 compliance cases reviewed on a monthly basis resulting in 800-1000 employees being removed due to non-compliance.
-Conducted pre-employment checks for multiple accounts.
-Created and improved process documents, work instructions, and guidelines Trained new hires whenever needed
2020
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2022
Harte Hanks Philippines
(Reports Analyst)
-Communicated, investigated, and resolved reported issues and inaccuracies to team members and account owners as needed.
-Maintained existing reports and processes and updated them as required and needed.
-Created weekly and monthly billing reconciliation documents to assist executive leadership in decision-making processes for multiple accounts
-Handled the payroll management system and generated the report to be sent to the accounting team.
-Utilized ticket-tracking software and tools to streamline processes and improve efficiency.
2018
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2020
Harte Hanks Philippines
(Workforce Business Analyst)
-Accountable for all phases of development process-analysis, design, construction, testing, and implementation; provides user and operation support on applications to business users.
-Worked closely with external software development and testing team members to design and develop robust solutions to meet Operations requirements for functionality, scalability, and performance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.