2007
Bachelor of Science in Nursing
Filamer Christian University
More Info About Me
I am adaptable, trustworthy, and have impeccable time management abilities. I am a person who works hard and is enthusiastic, self-motivated, trustworthy, and responsible. I have experience working in teams and can handle any difficult circumstances. I can work well on my own initiative as well as in a collaborative setting.
My Skills and Competencies
Quality Control-Real Estate Photography
Graphic Designer
Video Editor/ Instagram Reels/ YouTube Short
Customer Service Management
Certificates
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My Experience and Education
2020
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2023
Outgive
(Data Entry Specialist ( Claims))
I process claims and insurance for lost or damaged parcel/delivery for online shipping clients, using Google Sheets, Slack and cloud-native Amazon Quicksight. I’m responsible for completing carrier claims for clients. I provide instructions on how to process claims, and I explain the terms and conditions of the insurance policy.
2017
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2020
Concentrix Tera
(Email Support/Ad Studio Advisor))
Edited audio advertisement for Spotify – mixed voice-overs with preferred background music, edited advertisement campaign images. I also handled the online sourcing of voice actors and edited scripts for ad campaigns.
Email specialist- sends emails as part of a marketing campaign or to resolve customer concerns relating to a product or service. They respond directly to customers' questions via email to send information based on clients' needs, complaints or issues.
05/22/2023
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07/07/2024
Real Tours
(Quality Control-Photo Editor)
2015
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2017
Convergys
(Technical Support Representative)
I provided troubleshooting for telephone and internet issues and handled billing disputes and queries for clients.
2014
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2015
Startek
(Customer Care Representative)
I provided troubleshooting for telephone and internet issues and oversaw billing disputes and queries for clients.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Video Editor ( INSTAGRAM REELS, TikTok, and YT SHORTS CREATOR).
I have gained extensive experience in creating short-form videos for various social media platforms.