2018
Bachelor of Science in Information Technology
ICCT Colleges Inc.
More Info About Me
I’m a former Customer Service Representative in the BPO industry as my full-time job for 2 years. I am handling a large amount of inbound and outbound calls. I was also assigned to respond to all clients in chats and emails. However, I filed a resignation from that company due that all employees will work on site. Unfortunately, at that time I am the only one caring for my son. I searched for another line of jobs where I could work at home. I found out that freelancing is one that can solve my problem. I search about to become a freelancer. I studied a short course as Social Media Manager. I pursue that to increase my knowledge and skills. I learned new things such as content planning, editing videos, data analysis, and so on and so forth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Inspiro Relia Inc.
(Customer Service Representative)
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
2019
-
2019
Timezone Philippines
(Guest Service Attendant)
• Checking machines
• Arranging inventory items
• Managing transaction with customer using cash registers
• Scanning goods and ensuring pricing is accurate
2019
-
2019
BDO Corporate Center
(Office Clerk)
• Maintaining files and records so they remain updated and easily accessible
• Sorting and distributing incoming mail and prepare outgoing mail
• Perform other office duties as assigned
My Services
Customer Service
Help customers with complaints and questions, and give customers information about products and services.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.