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High School
Los Baños Community National High School
More Info About Me
I'm James Abulencia, a tech-savvy with extensive experience in both customer support and operations management. I’ve worked as a Customer Support Specialist demonstrating strong problem-solving and communication skills in handling user inquiries and technical issues. At Open Loop Health, I took on progressively senior roles, optimizing workflows, managing teams, and ensuring smooth operations. My skills in critical thinking, team collaboration, and technical proficiency, combined with customer expertise, make me highly adaptable and capable of driving efficiency and results in fast-paced environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
NextVAS Inc./Open Loop, Calamba, Laguna
(Patient Support Specialist / Patient Support Lead)
● Collaborated with team members to achieve target results.
● Built and maintained courteous and effective working relationships.
● Developed ongoing programs using good team communication and collaboration.
● Achieved service time and quality targets.
● Identified issues, analyzed information, and provided solutions to problems.
● Met schedule using excellent planning and coordination skills.
● Developed team communications and information for meetings.
● Trained and mentored employees to maximize team performance.
● Implemented more efficient processes and reduced wasted resources.
2022
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2023
IQOR Philippines, St. Rosa, Laguna
(Customer Service Representative)
● maximized customer satisfaction by resolving service issues promptly.
● oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
● Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
● Input customer information, call notes, and personal data into the internal database.
● Maintained confidentiality and compliance standards at all times.
● Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
2022
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2022
Concentrix Philippines Alabang, Muntinlupa
(Customer Service Representative)
● Assisted customers with product-related questions, feedback, and complaints.
● Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
●Assisted in the fulfillment of customer orders via telephone.
● Maximized customer satisfaction by resolving service issues promptly.
● I oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.