2014
BS Information Technology
Adamson University
More Info About Me
A newbie freelancer who wants to help start-ups and small businesses with their IT Support needs.
I am a multi-certified IT Professional with more than 5 years of Experience mainly in IT Support, IT Service Desk, Incident Management, and Software Development (Scrum Master) with multiple multicultural organizations.
Let's get started!
My Skills and Competencies
Incident Management
IT Service Desk
AGILE / SCRUM
Data Entry
Certificates
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My Experience and Education
2021
-
2023
Accenture Inc.
(Scrum Master)
• Coach teams and Scrum Masters in Agile best practices. Provided necessary training to create a positive mindset to Agile and help adapt Scrum.
• Train and mentored Three professionals to completely function as Scrum Masters with at least one team each, within twelve months as a Scrum Master. The Scrum Framework was implemented more quickly, which aided business continuity.
• Support 2 cross-functional Scrum teams simultaneously that consist of 10 people combined. Managed product backlog and supported monthly sprint releases resulting in business agility and higher productivity.
• Facilitate Scrum Ceremonies, sprint planning, backlog refinement, daily scrums, sprint reviews, and sprint retrospectives in fun ways to promote full team engagement.
• Assist a team of Application Developers to successfully create and deploy applications to Development, Staging, and Production environments.
• Monitored and tracked project progress to support timely completion. Updated customers and senior leaders on progress and roadblocks.
2021
-
2021
Canon Business Service Center
(IT Service Desk)
•Supported Canon Australia's Nationwide Clients with their uniFLOW software issues.
•Liaise with the Customer’s IT to resolve uniFLOW-related issues.
•Liaise with the relevant team to ensure issues are resolved.
•Diagnose and troubleshoot technical issues related but not limited to servers, printers, networks, and 3rd party software.
•Performs Printer Management and troubleshooting.
2017
-
2020
YewTree Services Inc.
(IT Service Desk)
•Monitoring of Yew Tree's entire IT Infrastructure via Linux, Splunk, and various monitoring Tools.
•Provided technical troubleshooting assistance to employees across Global business units.
•Provided timely feedback to external and internal customers via phone, e-mail, and other forms of communications applicable following Service Level Agreements.
•Performed Desktop Support and Management.
•Hardware and Software Installation.
•Inventory Management.
•Basic Network troubleshooting and setup.
•Hardware and Software Support and troubleshooting.
•All-Around IT Support.
2016
-
2017
Indra Sistemas S.A.
(Level 2 Application Support)
•Subject Matter Expert and Technical Lead of IT Support Operations of two different projects using a Linux interface.
•Level 2 Application Support for 5 different Projects from Globe Telecom.
Value Added Services (VAS)
Globe Emergency Services (GES)
Automatic Roaming Detection System (ARDS)
Globe Rewards
•Handles and Resolves Minor to Critical Incidents raised by Level 1 Support Teams.
•Performs testing of end-to-end services after any bug fixes and updates implementation.
•Works with Level 3 vendor for any unresolved, escalated issues.
•Coordinates with different platforms and applications that are connected to our application.
•Participated in IT / Service-related meetings and provided suggestions and solutions.
My Services
IT Support / Service Desk
Services: •Incident Management (Major and Minor) •Email and Phone Support •Facilitate training for colleagues.