2018
Tech-Voc Culinary Arts
STI College Muñoz-EDSA
Introducing Myself
Organized, adaptive, fast-paced person. As a Virtual Assistant, I am dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. A focused communicative individual possessing General Virtual Assistant, combined with Graphic Media skills, in addition to that, time management as well as customer service knowledge. I will add and transcribe my expertise for three years in BPO Industry-as a Virtual Assistant. Offering and providing quality administrative support to your business, clients, together with customers. At the same time, with my knowledge of service delivery not to mention my proven multitasking abilities. Committed to maintaining professional relationships to increase profitability along with driving business results. It will help me and your business to achieve the key objectives simultaneously.
I am not just your customer service but I will be your partner, together we will thrive and make this business successful. Furthermore, with all of the missions, projects, and tasks that you will be given to me, I ensure to complete them within the stipulated time with good quality together with my work ethics. Lastly, I enabled to handle things with minimum supervision.
Your dedicated Professional Virtual Assistant.
My Skills and Competencies
What else can I do?
Social Media Management
Graphic Designer
Content Creator
Certificates
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My Experience and Education
Experience is the Best Teacher!
2021
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2022
CA TELEMARKETING D.B.A. COLLECTIVE SOLUTION
(Customer Service Representative)
Managed to set roadside assistance such as towing appointments, gas refills, etc. Coordinating to contract partners about available roadside services.
2020
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2021
VXI GLOBAL HOLDINGS B.V. PH
(Billing Representative / Technical Support Representative)
Provided basic troubleshooting assistance to customers who do have any internet, telephony, and cable services ensuring the standard process. Managed to set a technician appointment for customers. Answered billing inquiries, collecting of credit card payments, and implemented strategic upsell.
2019
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2020
ALORICA TELESERVICES, INC.
(Customer Services / Sales Consultant)
Experienced Sales Associate at a Telco Account upselling phones, iPad, tablets, and connected devices such as apple watches, smartwatches, and a car built-in device. Closing sales, reviewing orders, and tracking delivery logistics.
My Services
As Your Business Partner
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management and Graphic Artist
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
TESTIMONIES
Impressive commend about me
Archilles Camposagrado
James, has been a great agent and was able to perform his job on time. He is very punctual and follow guidelines. Very attentive in his duty
John Lloyd Geronca
Hi! Andrew is productive in terms of the task given to him by our designated supervisor. He also performed in our team for sales and customer experience.
Viah Ferry
James is easy to be with. He knows how to handle difficult situations and can ease the day with his bubbly personality.
Aries Dave Tuyan
James does his work willingly and enthusiastically. In addition, he always shows a desire to overcome difficulties.
Mark Angelo J. Pastrana
He is a hardworking person, He always knows what his priority is, and what is good about James is that he can really manage his time and he always puts heart and compassion into everything he does.
Rhea Oliverio
Andrew is one of the top skilled team player. He is also an asset in terms of sales and Providing excellent customer Service.
Abby Raymundo Ramos
As we can see, Andrew is a self-driven person. He is doing his task with eagerness and conviction. He managed himself and put it in the need of help.