2014
Beed General Education
Mindanao State Univesity – Main Campus
More Info About Me
I’m someone who thrives behind the scenes, organizing, problem-solving, and making sure every task finds its way to the finish line. With six years of experience in customer support, administrative work, and content moderation, I’ve learned how to bring clarity to busy workflows and keep operations running smoothly.
I enjoy helping people, improving processes, and adding structure where it’s needed. Whether I’m managing inboxes, moderating content, coordinating files, or supporting a team, I approach each task with reliability, focus, and genuine care for the work I deliver.
I also love the digital space and the creativity that comes with it. Crafting simple, meaningful content, exploring new tools, and learning new ways to work smarter are the things that inspire me. At the core, I’m someone who values growth, teamwork, and making a positive impact wherever I’m placed.
My Skills and Competencies
Content Creator
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2020
-
2025
Sutherland Davao
(Team Lead – Back Office Content Moderation)
Led a team of content moderators and ensured high accuracy and policy compliance. Improved quality scores, reduced errors, and supported daily operations through coaching, workflow improvements, and reporting.
2019
-
2020
Sutherland Davao
(Content Moderator (Safety Analyst))
Reviewed and evaluated user-generated content to ensure accuracy, safety, and alignment with community and client guidelines. Maintained high compliance and quality standards across daily operations.
2017
-
2019
Sutherland Davao
(Email Representative – Customer Support)
Managed customer email inquiries with accuracy and professionalism. Maintained strong satisfaction scores, met response time targets, and improved efficiency by creating templates and support materials.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.