2024
Bachelor of Science in Tourism
ABE International Business College
More Info About Me
I have 6 years of experience in the BPO industry, where I developed strong customer service skills, including communication, conflict resolution, and problem-solving. I consistently exceeded targets and received positive feedback for my ability to meet deadlines and work independently. Prior to my BPO career, I obtained a degree in Tourism Management. This background equipped me with project management, communication, and interpersonal skills, which have proven valuable in the BPO environment. My educational background also fostered intercultural understanding, allowing me to effectively interact with a diverse clientele.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
TD Elite PTE. LTD- SINGAPORE
(ASSISTANT MANAGER)
Creating employee schedules, ensuring adequate staffing levels for smooth operation.
Training and Development: Assisting with onboarding new hires, providing training on company
policies, procedures, and products.
Performance Management
2019
-
2020
TSI - Transworld Systems Inc
(Customer Service for Insurance Policies)
Upsell insurance and transfer to Sales team Clear and Professional Communication Data
Management
2020
-
2022
VXI Global Inc.
(CUSTOMER/TECH/SALES REPRESENTATIVE)
Outbound and Inbound interaction Converted Sales Required Everyday
Troubleshooting customers concerns
Account inquiry, modification and billing
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.