2011
Bachelor of Science Major in Nursing
Naga College Foundation
More Info About Me
I’m Microsoft 365 engineer supporting Office 365 suite (Exchange Online, OneDrive for Business, SharePoint Online, Teams, Data migration, Data loss prevention ,Security tenant management) skilled in supporting businesses of all sizes, with extensive experience in IT infrastructure, operations, and cloud services. I have more than 5 years of customer and technical support abilities, particularly in communication via phone, email, and chat, making me well-equipped to address diverse organizational needs.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Rhipe Philippines/ Crayon
(Microsoft 365 Support Engineer)
- Provide front-line, end-user, and administrator support for customers
- Follow call logging, efficient backlog management, escalation process, and procedures, and
provide high-quality case documentation for all work performed on service requests
Perform detailed problem analysis with varying degrees of complexity
- Deploy, configure, and provide support for the M365 suite across a variety of customer
platforms, including but not limited to pure cloud and hybrid environments
- Installation, configuration, and support for the M365 suite on various customer platforms
including but not limited to pure cloud and hybrid environments
- Serve as the product expert for the M365 suite of applications and their capabilities whilst
staying abreast of the latest product reviews, updates, and roadmaps
2022
-
2024
Accenture Philippines
(Microsoft Exchange Unified Message Cloud Support Engineer)
- Administrator Support to SME/ Enterprise Business
- Deploy, configure, and provide support for the M365 suite across a variety of customer
platforms, including but not limited to pure cloud and hybrid environments
- Installation, configuration, and support for the M365 suite on various customer platforms
including but not limited to pure cloud and hybrid environments
- Serve as the product expert for the M365 suite of applications and their capabilities whilst
staying abreast of the latest product reviews, updates, and roadmaps
2019
-
2022
Convergys / Concentrix
(Microsoft Azure/ 365 Specialist)
• Microsoft Azure/Office 365 Specialist
-Proactively communicating with our new customers who signed up for Azure cloud services and
want to start deploying their cloud based projects, to schedule and define their On-boarding
experience for Microsoft Azure cloud services and to ensure they are successful going forward.
-Identify roadblocks, needs, and solicit customer feedback to drive product and process.
-Guiding customers on their first creating project (Azure Active Directory(roles, MFA/2FA, B2B
collaboration users, etc.), Deploy a virtual machine, Store, back up, or archive data, Create a
web app, Set up a database) through Azure Quickstart Center, internal and customer facing
documentation guide and learn more about popular Azure services.
-Guiding customers on pricing to configure and estimate the costs for Azure products and
features for specific scenarios thru Pricing Calculator, Total Cost of Ownership (TCO) Calculator.
-Discuss support option plans and provide self-help options, documentation, links for help
needed.
Assessing customer’s business goals and identifying a solution that meets their needs and
endorse them for experienced, certified partner, internal support that will ensure they are
getting the right Azure services and successful moving forward.
-Responsible for efficiently documenting ticket activity, details, and outcomes for company
records and for clients, partners; contribute to ongoing procedure development and
documentation.
-Communicate simply, effectively, and in a non-technical manner so that individuals who do not
have a technical background can understand what is being discussed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.