2014
Bachelor of Science in Tourism Management.
Philippine College of Technology
More Info About Me
My name is Jahara Grace Palapar. A highly motivated and results driven person who has 5 years of invaluable experience in contributing to a successful and motivated operations. Skilled in numerous quality processes and
methodology including: evaluating and monitoring calls from service agents, providing response to operations as to the
agent’s level of call handling and reports generation.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Gogo Grandparents
(Quality Analyst)
A quality analyst's job is to evaluate products and processes to ensure they meet quality
standards and customer expectations. This includes call listening and providing feedback to Team lead.
2023
-
2023
Full Potential Solutions
(Account Associate for a ride hailing)
Also known as customer service representatives, answer customer questions, resolve
issues, and provide information.
2019
-
2023
VXI Global Holdings BV
(Quality Analyst)
A quality analyst's job is to evaluate products and processes to ensure they meet quality
standards and customer expectations. This includeS call listening and providing feedback to Team lead.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.