2018
Bachelor of Science in Hospitality Management
Polytechnic University of the Philippines
More Info About Me
I am a flexible and experienced Customer Service Specialist with excellent time management skills. I am a good communicator with proven inter personal skills. I am a hardworking, honest individual. I am friendly, helpful and polite, have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2022
Blank Company
(Social Media Specialist)
Responds to customer’s inquiries, requests, or complaints received from the bank’s official Social Media platforms related to bank, credit card and loans products. Ensures accurate recording of client’s concerns and escalates requests or complaints to the corresponding units using CRM for appropriate investigation and proper handling.
2018
-
2022
Security Bank Corporation
(Customer Service Specialist- Bank Teller)
Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude. Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.