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Computer Science
University of Perpetual Help Dalta
More Info About Me
I am currently working as a Real Estate Virtual Assistant, specifically serving as a Local Office Support Coordinator for Coldwell Banker Hearthside. I bring solid experience in real estate operations, tenant screening, and administrative support, combined with 13 years of customer service experience in the BPO industry.
Previously, I worked as a Tenant Screener, where I conducted full background checks, including credit, criminal, income/employment verification, and residential history. I supported prospective tenants throughout the application process—handling inbound calls, assisting with application status, identifying missing documents, and verifying intensive residence history to ensure qualified placements. Once approved, I assisted applicants with reviewing and signing lease agreements.
As a Real Estate VA (REVA), I handle tasks such as:
• Creating MLS property descriptions
• Completing BPO (Broker's Price Opinion) forms with comparables
• Researching and generating prospect lists for buyers and sellers
• Designing social media marketing materials using Canva
• Administrative work, including data entry, email and calendar management, and internet research
I excel in providing professional customer service and de-escalation, having spent 3 years on the Barclaycard commercial credit card complaints escalation team. I’ve also worked on Upwork, taking on administrative support projects with fast and accurate turnaround.
I am passionate, goal-driven, and committed to integrity and strong work ethics—always aiming to deliver high-quality work and reliable support.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
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(Local Office Support Coordinator)
Enter and update property records, transaction details, and client information in the Darwin database; verify data accuracy and ensure completeness; collaborate with team members to resolve discrepancies; maintain strict confidentiality and comply with data security policies; assist in generating reports and presentations based on collected data; provide clerical and administrative support as needed.
2020
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2021
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(Tenant Screener)
For tenant screening, I conduct detailed background evaluations, including credit checks, criminal history reviews, employment and income verification, and residential history. Once an applicant is approved, I guide them through reviewing and signing the lease terms to finalize the agreement.
In the application support line, I handle inbound calls from prospective tenants to provide updates on their application status, identify any missing documents, and clarify the reasons for pending reviews.
We also perform thorough residence history assessments to determine whether previous tenant behavior may indicate potential concerns, often requesting recommendation letters or references from former landlords.
2012
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2018
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(Customer Service Representative)
I worked as a Customer Service Representative for Barclaycard Commercial Credit Card UK, assisting authorized company representatives with inquiries related to their employees’ corporate card accounts, including status updates, disputes, and complaint resolution. After three years, I was promoted to the Level 1 Complaints Helpdesk, where I handled escalation calls, focusing on de-escalation and achieving complaint resolution at the first point of contact.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.