Hey I am Jacqueline

Your BEST CANDIDATE has landed!

I am a Top Performing Virtual Assistant with quality experience in Customer Service Management and Administrative Support. My outstanding organizational and communication abilities enable me to give my clients with accurate administrative support and customer service. I have an extensive experience in Extracting Email, Google, MS Office (Excel and Word), Google Docs, Google Spreadsheet to Excel and Word, Customer Support, Email/Chat Support, and Social Media Management. I work well with minimal supervision and pay close attention to details. I performed data entry and other administrative activities for a variety of reputable clients. Even under pressure, I am able to produce work of an outstanding quality and manage a lot of tasks. I'm always willing to learn new ones if there are others you want to use. I am ready to start a new project right away and am looking forward to talking to you about the Virtual Assistant Services you need.

Jacqueline Lebita
Mandaluyong City, Philippines
lebitajacqueline@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Data Entry
Inbox Management
Calendar Management
Customer Service
Graphic Design

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
Bachelor of Science in Psychology

NU Laguna

This is a four-year program designed
to help me as a student to observe
human behavior using the scientific
method, giving me access to the human
psyche and allowing me to
comprehend its intricacies. I acquired
the knowledge, tools, and skills
necessary to assess and conduct
empirical research on individual and
group behavior using various
psychological theories and concepts.

2023 - 2023
Direct Client
(General VA)

I worked with the president of a marketing company based in Boston, USA. My main tasks are administrative support, email management, creating and posting blog posts, and editing contents for the company's Instagram and LinkedIn post.

2022 - 2023
Freelance
(Community Moderator)

• I implemented the Online Community Moderation Strategy, coordinating with stakeholders across the organization to ensure its efficacy and delivering superior customer service and support to the community.

• Providing customers with product or service information, overseeing and resolving customer complaints, faults, and other difficulties, all contribute to customer satisfaction and retention. I also answer questions about the company and the game. Prioritizing community members who require technical assistance via Discord channels and ticketing systems.

• I reviewed and moderated all user- generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, communicating as necessary with the Legal and Community teams. I managed the process for banning users, monitored and removed previously banned users, and kept the Moderation Guidelines updated.

2022 - 2022
ASC Global Recruitment
(Recruitment Engagement Department Intern)

• ASC is a POEA-licensed recruitment
agency based in the Philippines
that specializes in recruiting and
placement of skilled Filipino
workers worldwide.

• I do day-to-day administrative
support which includes reviewing
and verifying documents ,
managing correspondence,
arranging interviews, and making
spreadsheets of applicants.

• I utilized the tools such as MS
teams, Google Suite and Skype for
doing the tasks and meetings.

• I prepared spreadsheets for the list
of applicants and kept online records.
I also organized and managed the confidential
documents via ASC online portal.

• I maintained a consistent working
relationship with my supervisor and
co-workers, which in the end,
resulted in the development of an
ongoing professional working
relationship.

2022 - 2022
NU MOA
(Student Trainee/Intern)

I was tasked to be an assistant of my
supervisor wherein I did some tasks
and modules for the senior highschool
students.

I was able to improve my oral and
written communication skills, which
are important because emails,
reports, presentations, and meetings
are all important ways to
communicate with clients, customers,
and employees.

One of my primary responsibilities
was doing a weekly modules for the
students by creating a set of topics,
agenda and activities. I also present
it and facilitate a program in class
online.

I handled projects assigned to me
and deliver high-quality work under
minimum supervision. I became more
dependable whenever I was given a
task. My supervisor and I developed a
trusting and productive working
connection.

I made consistent posts on school’s
social media accounts which are
informative, engaging and inspiring
contents and responding to the
comments.

I designed engaging presentations,
videos, posters, logos, and graphic
layouts for both educational and
commercial purposes using online tools
like Canva, Google Slides, and
Microsoft Powerpoint.

As part of my duties, I was held
accountable for providing feedback
forms or sessions to class ensuring that
the modules are effective and students
are satisfied with our services.

I determined the quickest and most
efficient methods to respond to the
student's questions and escalated any
concerns. I collaborated with my
supervisor and other interns to identify
appropriate solutions or services for
the students.

My Services

Graphic Design

Creating visual content that helps to communicate messages with an audience.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Research

Search the Internet for information on a wide variety of topics.

Executive Assistance

Email Management, Calendar Management, Travel Arrangements, Document Preparation, Research, Data Entry and Analysis

Customer Support

Helps consumers with complaints and concerns, gives product/service information to customers

Testimonials

Author

Jecka Anaya

"Jacqueline has shown an outstanding eagerness to learn, adapt, and grow in the world of freelancing. She swiftly understood complex work and was constantly striving to enhance her skills. I have no doubt that she will have a bright career in the field of virtual assistants. I am confident in her ability to excel in this profession."

Author

Dhamielyn Sarno

"Jacqueline Lebita was an exceptional trainee during her time as a general virtual assistant, displaying remarkable dedication and skill. Her ability to quickly learn and efficiently execute tasks was truly impressive. I wholeheartedly recommend her for any future endeavors, confident in her abilities to excel and contribute significantly."


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Mandaluyong City,
Philippines
Email :
lebitajacqueline@gmail.com


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