I have strong experience in credit analysis, working independently or as part of a team to assess financial data and make informed recommendations. I'm skilled at building positive client relationships and ensuring clear communication. Additionally, I have expertise in appointment setting, managing seamless scheduling, and email marketing, creating targeted campaigns to drive customer engagement and conversions. I also excel in data entry, accurately organizing and managing information to support efficient business operations.
Notre Dame University
TESDA DMDP
- Handles collection call for designated collection accounts
- Conducts telephone calls to current or delinquent customers to remind and negotiate timely payment using the standard procedure and strategies
- Documents call results, customer payment details and information updates in the Hire Purchase (HP) system.
- Monitor payment plans. Corresponds with card holders with unsettled payments to negotiate.
- Records and revises account histories, process payments and reevaluates payment plants
- Attend to inbound and outbound calls in accordance with the standard operating procedures
- Monitor payment plans. Corresponds with card holders with unsettled payments to negotiate.
- Records and revises account histories, process payments and reevaluates payment plants
- Attend to inbound and outbound calls in accordance with the standard operating procedures
- Prepare necessary paperwork for company procedures.
- Schedule meetings and appointments
- Organize and maintain employee records
- Update internal database
- Answer employee's queries and forward them to the HR department as needed
- Welcome customers and service them on their needs
- Process customer payment transactions
Streamlined appointment scheduling to maximize efficiency and enhance client communication.
Targeted email campaigns to engage customers, drive conversions, and boost brand awareness.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Knowledge of Collection Laws, Analytical Skills, Knowledge of Credit Procedures, and Communication Skills
