2020
Bachelor of Science in Office Administration
ACCESS COMPUTER AND TECHNICAL COLLEGE INC RECTO
More Info About Me
Passionate customer-focused professional with 3 years and 8 months of call center experience. Seeking a challenging role in a dynamic environment to leverage my analytical skills, attention to detail, and strong communication abilities. Committed to delivering world-class customer service, enhancing overall experience, and exceeding client expectations.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2023
-
2024
TASK US
(Customer Service Representative)
Assisting the customers through phone call, chat and email support.
As a customer service representative I strive to ensure to provide
the quality service and satisfaction of each and every customer by
assisting them with various tasks such as submitting account
applications, resolving login concerns, explaining bills and
transactions, assisting with tax filing and keeping tax status
updated, and sending essential documents. Also, I had the opportunity to become part of the fraud team for a
duration of 2 months handling email cases.
2021
-
2023
24/7 INTOUCH
(Customer Service Representative)
AIRBNB ACCOUNT. Assisting customers through phone calls, chat and email.
Perform Outbound Call, calling host of Airbnb.
Remind the host to add their tax information (W9,W8)
Assist the customer by providing details about booking and
answers inquiries and helping them resolved concern on the
account.
2021
-
2021
TELEPERFORMANCE
(Customer Service Representative)
T-MOBILE ACCOUNT handling customers through phone.
I assist customers with inquiries about our services and provide
them with information on products and promotions to enhance
their experience. Additionally, I help customers troubleshoot
and resolve internet problems they may encounter, as well as
provide technical support for various tech issues through
effective troubleshooting. Furthermore, I am responsible for
issuing receipts and processing refunds for payments when
necessary to ensure customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.