2011
Computer Based Accountancy
ACLC College
More Info About Me
Innovative, goal-oriented, committed to professional development and expert leadership of customer service.
Professional Skills
Social Media Management
Data Entry
Content Creator
Microsoft excel
Email and Calendar Management
Certificates
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My Experience and Education
2019
-
2025
Cognizant Philippines
(Credit Controller/ Accounts Receivable)
*Records Payments, Monitor Aging Receivables
*Follow up Overdue Payments,
*Reconcile Accounts,
*Evaluate customers Credit worthiness,
*Handles customer disputes,
*Reporting and Collections
2012
-
2015
TATA Consultancy Service
(Customer Service Representative)
*Answering customer questions via phone, email, chat
*Resolving issues and ensuring customer satisfaction.
*Documenting customer interactions, updating accounts, and creating reports.
*Suggesting additional products or services based on customer needs (in some roles).
2017
-
2019
TELUS International Philippines
(Quality Analyst)
*Analyze project requirements, specifications, and acceptance criteria.
*Conduct audits to verify adherence to quality policies.
*Collaborate with developers, product managers, and other stakeholders to resolve issues.
*Monitoring Reporting
2016
-
2017
Blank
(Customer Service Representative)
*Answering customer questions via phone, email, chat
*Resolving issues and ensuring customer satisfaction.
*Documenting customer interactions, updating accounts, and creating reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Accounts Receivable
managed accounts, receivable, invoices and biling
Email and Calendar Management
Effective email and calendar management - organize your inbox and schedule to ensure that time time allocated effectivel