2015
Bachelor of Science in Public Administration
EARIST College Manila
More Info About Me
Hi! I'm Ivy. Nice to meet you. I have been working online since 2015. I have over 7 years of experience working in the Business Process Outsourcing Industry.
I have developed several skills: Communication, Collaboration, Patience, Decision-making, Empathy, Digital awareness, Customer management, Product expertise, Standardized practices, and Analytical understanding. I believe these are important skills in making a business grow.
These skills have helped me succeed in my profession and meet client targets and goals. Which I believe will also help me further my career as a Virtual Assistant.
I do more than just execute my work; I also analyze, measure, and constantly improve it. Exceptional strategies are founded on innovation and supported by compelling data.
My goal is to help small businesses like yours in using social media more effectively, so you get the results you deserve. I believe that with good marketing strategies and hard work, any company can achieve positive results from its social media efforts.
Creating a high-quality marketing plan is a challenging task since it requires a lot of thinking and preparation. If you are looking for someone to design a tailor-made strategy that is a perfect fit for your business. I'm here to help!
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Facebook Media Buyer
Copywriting
Certificates
My Experience and Education
2022
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2022
Valor Global
(Sales Phone Associate)
- Answering customer questions about products, prices, and availability.
- Knowledgeable about the client's product and services to meet sales targets.
- Emphasize the features and benefits of products to highlight how they can help solve customer problems
- Negotiate prices and help customers in processing payments for product purchases over the phone.
2021
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2022
Sutherland PH
(Customer Service Representative)
- Provided customers with quality assistance through phone calls and emails to ensure that customers are satisfied with products, services, and features.
- Redirected calls as needed and worked with the supervisor to address any outstanding issues or concerns.
- Supports customers by providing helpful information, answering questions, and responding to complaints.
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
2019
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2021
Sitel Group
(Customer Service Representative)
- Provided customers with quality assistance through phone calls and emails to ensure that customers are satisfied with products, services, and features.
- Redirected calls as needed and worked with the supervisor to address any outstanding issues or concerns.
- Supports customers by providing helpful information, answering questions, and responding to complaints.
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Facebook Media Buyer
Planning, executing, and optimizing paid digital advertising campaigns across various media channels (from social media